“When you see reviews on this company, the positive ones are from suppliers and other companies who work with them. Being an owner of an Elan home is quite different.
Firstly, I would strongly recommend getting an independent surveyor as soon as you get the house (Elan do not allow access until completion). This will elicit probably over one hundred snags, some serious and others important but a non-surveyor person would never realise or know about.
You would think that a small development of homes costing upwards of half a million pounds may have extra care and attention during the building process, but you would be mistaken. All homes have had issues, some very serious, and one a danger to life because of shoddy building work. (And did Elan Homes answer their '24 hour emergency phone line'? - no - it went unanswered for days and no option to leave a message).
Anyone who has a budget of around £600k+ in many areas may be able to use that money go to a niche/independent developer who takes more care instead.
It has taken years to get some of the snags fixed. (And they simply wash their hands of many others, you have no chance of getting them fixed by Elan, so be prepared to fix issues at your own time and expense).
The gardens flood too, probably due to all the debris they bury under it.
The make of the kitchen appliances included as standard are more 'style and no substance' - expect to have problems within and after the 2 year guarantee.
Finally, it's likely to be on a fleecehold development. Pay full council tax but also having to pay a management company for maintenance of communal areas.”
“Bought a house in culcheth
Warrington. Extremely poor customer care service. We have been chasing our very long snag list for 8 months now . Losing heating and hot water constantly, broken window making the room uninhabitable in winter , broken door hinges , broken tiles, it took them 6 months to fix a leaking toilet. Very poor external brick work, poor insulation. Very poor craftmanship all over and the worst of all is the customer service they are dismissive and disorganized.”
“I feel I am qualified to write a review. Years being into an Elan Home owner, there are several snags that Elan washed their hands of and refused to put right (reported within the 2 year snagging window).
We were also let down with the moving date which was pushed back several times.
We have had emergency situations where the '24 hour phone line' has never been answered or even gone to voice mail.
Knowing a qualified surveyor, who said the house is poor quality throughout, and by no means cheap at more than half a million pounds.
The houses may look pretty to a prospective buyer but it is quite different once reality kicks in.”
“I was invited to leave a review. Below the surface these are poorly built homes, both exteriorly and interiorly. Any problems take months to get fixed and emails are not answered. We have had almost fatal problems. The 24 hour emergency helpline was not answered, when there was a genuine emergency, neither did it go to answerphone. We were not prepared for the amount of issues had once we had competed. The gardens are of poor quality and lots of rubble underneath. Poor quality paving slabs and not enough patio space given, the bare minimum. The landscaping and shrubs provided poor and no uniformity. This is a substantial detached home. I just wish more care and attention was put into the building process.”