Feedback on Recent Repair – AVi ADM 9.1 Active Speakers I recently used Electronic Partners for the repair of my AVi ADM 9.1 active speakers and wanted to share feedback based on the full process. The items were sent on 6th April 2025 and received by you on the 8th, with a detailed accessories list enclosed. On 15th April, I received confirmation that diagnostics were in progress. A repair quote was issued on 28th April, followed by an updated quote on 29th April for additional work I requested, which I accepted. On 30th May, a further issue was discovered, and a new quote was provided for a replacement part. After some discussion and consideration — given the increased cost — I accepted the revised quote and authorised the repair. The repaired items were returned to me on 11th June. Overall, I am generally satisfied with the service. The eventual repair was completed to a good standard, and I particularly appreciated your effort in sourcing a compatible replacement part. That said, there were periods of silence during the process that I found frustrating and concerning. I often had to chase for updates, and long stretches of apparent inactivity were attributed to workload. More regular communication — even brief status updates — would have significantly improved my experience. Thank you again for completing the repair successfully, and for your professionalism in handling the more complex aspects of the job.