“Feedback on Recent Repair – AVi ADM 9.1 Active Speakers
I recently used Electronic Partners for the repair of my AVi ADM 9.1 active speakers and wanted to share feedback based on the full process.
The items were sent on 6th April 2025 and received by you on the 8th, with a detailed accessories list enclosed. On 15th April, I received confirmation that diagnostics were in progress. A repair quote was issued on 28th April, followed by an updated quote on 29th April for additional work I requested, which I accepted.
On 30th May, a further issue was discovered, and a new quote was provided for a replacement part. After some discussion and consideration — given the increased cost — I accepted the revised quote and authorised the repair. The repaired items were returned to me on 11th June.
Overall, I am generally satisfied with the service. The eventual repair was completed to a good standard, and I particularly appreciated your effort in sourcing a compatible replacement part.
That said, there were periods of silence during the process that I found frustrating and concerning. I often had to chase for updates, and long stretches of apparent inactivity were attributed to workload. More regular communication — even brief status updates — would have significantly improved my experience.
Thank you again for completing the repair successfully, and for your professionalism in handling the more complex aspects of the job.”
“I can only rate 3vstsrs at the moment as I still have not had my item back and I have had to open up a case with yourselves so that you can try and find my item .
Hopefully I will get a response very soon but if my item can't be found I would expect a full refund .
Sorry”
“I’ve used these before and was very impressed, so I used them again and paid for the priority service and my device came back in record time. However it was not fixed, so went to the trouble of raising a case for a warranty repair, packaged the item up and sent it back. Then receive an email stating there was nothing wrong with it and asking for more money to get it back as it was a “rejected warranty claim”
Obviously I’ve too much time on my hands if I’m sending a device, that is working perfectly and just spent over £100 to fix, back for a repair!!! 🤷♂️🤷♂️🤷♂️”
“Very pleased. The manufacturer was unable to repair my equipment, but Electronic Partners did a great job at a very reasonable price and quickly. The delivery and return process is simple.”
“Everything was accurate - delivery, assistance by phone, regular mails to inform us about next steps process… The repair has been done in a fourtnight. The team offered an estimate price and waited for us to confirm our final decision. Thank you so much, Electronic partners!
PS! The CD player has arrived with three months warranty!”
“Returned my item with little or no effort to diagnose the problem, leaving me to look elsewhere.
Only good thing was it only cost me the postage.
Disappointed!”
“A quick and easy process, diagnostic and quotation received almost immediately. Friendly and helpful customer service representative when I rang to pay. Item returned within the week.”
“Although they couldn't repair my Daisy player due parts being unavailable, they were very informative. The only charge was for return it to me at my discretion. Would use them again if needed.”
“If I had kids, they would just about mean the same to me as my beloved headphones. I thought that when the input jack broke, my production work was over.
I use these headphones day in, day out, and they are pivotal to my work. Thankfully, Electronic Parteners came to the rescue. Very professional, precise and helpful.
Hugely grateful.”
“After searching for help with my watch ( the back cover seemed to loosen after 2yrs) Electronic Partners came to the rescue and tested the watch and fixed the cover so I could charge it properly. So good now I can only praise them for their help, it was much appreciated and I want to thank them. Really professional.”
“I've used EP before and found them.very efficient. On this occasion they said they could fix my Surface Duo phone which need a new microphone and battery. After I had sent it off they then discovered that they couldn't actually get the parts! Better to have said they couldn't fix this brand of phone in the first place. Logistics were fine and the repair process itself was efficient.”
“Yes, electronic Partners certainly did the job. I have a pioneer Hi Fi which is 38 years old but needed a bit of TLC. The cassette unit was playing up and it was fixed by you, thank you.
I would highly recommend this company to anyone that needed their electronic equipment repaired.”
