“Feedback on Recent Repair – AVi ADM 9.1 Active Speakers
I recently used Electronic Partners for the repair of my AVi ADM 9.1 active speakers and wanted to share feedback based on the full process.
The items were sent on 6th April 2025 and received by you on the 8th, with a detailed accessories list enclosed. On 15th April, I received confirmation that diagnostics were in progress. A repair quote was issued on 28th April, followed by an updated quote on 29th April for additional work I requested, which I accepted.
On 30th May, a further issue was discovered, and a new quote was provided for a replacement part. After some discussion and consideration — given the increased cost — I accepted the revised quote and authorised the repair. The repaired items were returned to me on 11th June.
Overall, I am generally satisfied with the service. The eventual repair was completed to a good standard, and I particularly appreciated your effort in sourcing a compatible replacement part.
That said, there were periods of silence during the process that I found frustrating and concerning. I often had to chase for updates, and long stretches of apparent inactivity were attributed to workload. More regular communication — even brief status updates — would have significantly improved my experience.
Thank you again for completing the repair successfully, and for your professionalism in handling the more complex aspects of the job.”
“Electronic Partners did an effective job in replacing the battery on my Sony Walkman. It was unfortunate that it took a month to do this but I accept there were difficulties in sourcing a new battery.
The company communicated promptly and clearly to answer my various queries about the repair.”
“Overall I am very pleased with the service - Electronic Partners identified the fault with my pre-amp and repaired it. They have dropped a star because the turnaround time did not match up to their aspirations and because they do not seem to have a variable bench power supply that would have enabled them to test the equipment before returning it. I would certainly use them again.”
“Extremely efficient from start to finish. Communication was excellent and repair to Kindle, although expensive was much cheaper than replacement. Reliable and professional- very impressive and unusual these days. Recommended”
“Very efficient in keeping the client informed of progress. Repair to high-end CD player 3 months old now with no problems. The invoicing system is very confusing and made it look as if I was paying twice for the same repair. Well pleased overall.”
“Very pleased with the service provided. I did have a concern that any repair would be too the PCB only and the overall unit may still not function. Communication with the customer service team was quick and efficient, however, and resolved my concerns. So far the repaired unit is working perfectly”
“Keyboard of HP laptop was damaged on the left side and was coming off.
I sent it for repair and was promptly repaired and posted to me. Good work done!”
