Emailed about a Walk-In Shower Panel Wet-room Smoked Glass Easy Clean Nano Glass Shower Screen fixing details to the shower base and was told the measurements and diagrams are on the website. If they were I wouldn't have emailed them! I replied and asked if they could take a pic of the details and send it to me and she said they wouldn't do it as the item is packed in the warehouse. They must have a copy of the fixing diagram on their computer then?! I phoned them and the same young lady who replied to my emails, Sharon, answered. I asked if they had any fixing instructions on their computer she could send me and she told me that when the item arrives they will be in the package. Depending on how it is fixed will determine if it is the product I want. I shouldn't have to purchase it to get the instructions. It might not be suitable for my scenario. She was most unhelpful and dismissive and when I asked to speak to someone else or someone in the technical dept. or a manager/supervisor she wouldn't put me through and said she's told me what I wanted to know. Clearly she hadn't otherwise I wouldn't have phoned. I would have thought they would have the fixing details on the computer or at the very least have a pic of the bottom of the glass with the shower base. How long would it have taken to get the instructions out of the package, copy them and send it over to me? A huge lack of customer service and a complete waste of space. Reading other reviews on here makes sense now as I hadn't looked at the prior to making an enquiry. Needless to say they have lost a potential customer.