“I contacted the company to request a return outside of eBay’s 30-day window, and they agreed to process a refund if I covered the return postage. I returned the item via tracked delivery, which they confirmed receiving. However, no refund was issued, and despite numerous attempts to contact them since, I have received no response.
Extremely disappointing experience—avoid this company at all costs. They are untrustworthy and have effectively stolen my money.
When I called to discuss they said they have my order number and have received the item at their depot however somehow they’re not the seller then they hang up. When I call back they just hang up on me straight away.”
“Worst company I have ever delt with Rude staff members whi put the phone down on you. Mess up your order. Delay refund and make it impossible to resolve. Worth noting this is a new company from other Ellegant names companies all been dissolved. I wouldn't worry about long warrenty as thevway they treat you theyvwont be around long.”
“DO NOT BUY RADIATORS FROM THIS COMPANY! After five years of having panel column radiators installed, 4 out of 6 radiators are rusting at the valve. They cannot be repaired, only replaced. On one radiator the valve has completely disintegrated and crumpled away. I contacted Elegant Showers only to be told that the radiators are past warranty. They're 5 years old? Who has heard of needing to replace radiators after 5 years?! If you believe in your product, give them a long warranty. If you don't, don't sell them. This is disgraceful service and I have learnt my lesson. Buying cheap costs more in the long run.”
“Emailed about a Walk-In Shower Panel Wet-room Smoked Glass Easy Clean Nano Glass Shower Screen fixing details to the shower base and was told the measurements and diagrams are on the website. If they were I wouldn't have emailed them! I replied and asked if they could take a pic of the details and send it to me and she said they wouldn't do it as the item is packed in the warehouse. They must have a copy of the fixing diagram on their computer then?! I phoned them and the same young lady who replied to my emails, Sharon, answered. I asked if they had any fixing instructions on their computer she could send me and she told me that when the item arrives they will be in the package. Depending on how it is fixed will determine if it is the product I want. I shouldn't have to purchase it to get the instructions. It might not be suitable for my scenario. She was most unhelpful and dismissive and when I asked to speak to someone else or someone in the technical dept. or a manager/supervisor she wouldn't put me through and said she's told me what I wanted to know. Clearly she hadn't otherwise I wouldn't have phoned. I would have thought they would have the fixing details on the computer or at the very least have a pic of the bottom of the glass with the shower base. How long would it have taken to get the instructions out of the package, copy them and send it over to me? A huge lack of customer service and a complete waste of space. Reading other reviews on here makes sense now as I hadn't looked at the prior to making an enquiry. Needless to say they have lost a potential customer.”
“Absolutely awful company. Placed an order, came back failed, placed it again, came back failed. Went on my bank and the money was reserved. Called their number, lady who answered would not help and said no order had been placed. I received an email saying not order for order Id. I was told by their employee to speak with my bank and she wouldn't help, then she told me to shop elsewhere. They took the money twice and then kept saying no order placed on many occasions so I put a claim in with my card provider. Both amounts refunded by my card provider. Delivery by elegant for NOT ordered goods and now I've told them I have my money back they continue to be confrontational. I've said they can puck up the good I DIDNT order but they're saying they want £80 for the return.
They're an absolute joke. Don't waste your time or money”
“Ordered an item over 2 months ago.
They delivered to the wrong address.
They expected me to collect it.
They redelivered a month later with missing parts.
They still haven't collected for my refund.
I am still waiting!
I have nowhere to store this huge shower door so I'm putting it into storage and billing then for it.
Disgusting service.”
“We recently had our bathroom upgraded and shopped for a frameless shower door 56-60 x 72 with 10mm glass and two horizontal handles. I researched numerous doors and began leaning toward "Elegant". In checking the reviews I found there were a number of conflicting remarks. I also questioned why their rating at Amazon was only a four star. I contacted Elegant directly and was satisfied with their explanation. We did , in fact, purchase the door from Amazon. It arrived in due course and I was concerned about the massive hole in the packaging. I was concerned that the 10mm glass had been damaged. Fortunately it was not. The door was installed by our contractor and he raved about the quality of its components, ease of installation and overall appearance. He stated that he had installed many shower doors, costing much more, but this was one of the best he had seen. The door is absolutely beautiful and I would recommend it to anyone. The two horizontal handles are excellent in providing a towel or mat holder and the inside handle provides safety balance for us, as senior citizens.
I'd be happy to provide my recommendation of this beautiful door to anyone.
Thank you, Joe Julian @ julianx2@charter.net”
“Although the product is reasonable and priced accordingly the After Sales is diabolical I have phoned 6 times and sent 3 messages and no one has responded back to me. Will be going elsewhere in future.”
“Amazing products and helpful and friendly staff. Prompt in answering questions. Trustworthy and would recommend anyone order from them. Do not miss out on there fabulous products that will be sure to brighten up your home.”
“Absolutely amazing customer service from start to finish. Ordered the wrong size bath due to a rogue builder who had advised us to get the wrong size initially and Elegant Showers was happy to assist and allowed us to exchange the goods! One very happy and relieved customer. Thank you so much ES ,speedy and efficient manner. 10/10”
“Item arrived as scheduled, well packaged.
It is a 1st class finished product.
Not yet installed, ( installation instructions somewhat basic!), as other works not complete,”
“Our semi-frameless screen door AEPD90 arrived very fast.
The instalation was straight forward.
The price was very good.
We would highly recomend Elegant Showers.”
“DO NOT BUY FROM THIS COMPANY, they say they offer 25 year lifetime warranty - but they do not and will squirm out of anything and then they continuously cut you off the phone - their customer service is the worst i have ever experienced.”
“I made an order for a shower suite online through this company as i needed to change up my bathroom, and i was very pleased with everything from the service to the delivery, no hassle at all.
they have a range of products to fulfill your bathroom & home needs, as well as friendly staff members that would love to help you with any inquiries you may have, so i highly recommend this company to anyone looking to make their bathroom dream come true.
its a five star from me, thank you Elegant Showers”
“Majority of items arrived on time and in good condition. Really pleased with the quality. A couple of things were on back order and I have contacted customer support via the online chat to discuss. On both occasions the agents were very helpful and able to provide answers. Would highly recommend.”
“After spending many hours browsing the Internet Elegant Showers came back at the best price and had exactly what we wanted. Website was clear and easy to use.
Items were delivered on time and undamaged.
All items appear to be very good quality and look fantastic.
Very happy and will definitely use again.”
“Price on all products specially on radiators are phenomenal, we have ordered the items with thought that it might be cheap but they are actually too nice and good, well done, will come back and Highly recommended it to all”
“Am very disappointed with this company and would not recommend them to anyone. They dont care about customer satisfation, items not packaged properly and poor customer service. In the first week in March 2021, I purchase a 1000x700mm Sliding Shower Enclosure 8mm. Half way contructing the shower, i realised there is a missing item, I contacted them immediately, yet up till now (May 2021) I still havent received the missing item.There is no working phone line to call, I have sent numerous emails with pictures, manual etc. explaining what was missing, yet they keep giving me excuses and did not sent the item.
I do not recommend them at all, poor services and badly packaged items. They only care about your money and not customer satisfaction”
