“Emailed about a Walk-In Shower Panel Wet-room Smoked Glass Easy Clean Nano Glass Shower Screen fixing details to the shower base and was told the measurements and diagrams are on the website. If they were I wouldn't have emailed them! I replied and asked if they could take a pic of the details and send it to me and she said they wouldn't do it as the item is packed in the warehouse. They must have a copy of the fixing diagram on their computer then?! I phoned them and the same young lady who replied to my emails, Sharon, answered. I asked if they had any fixing instructions on their computer she could send me and she told me that when the item arrives they will be in the package. Depending on how it is fixed will determine if it is the product I want. I shouldn't have to purchase it to get the instructions. It might not be suitable for my scenario. She was most unhelpful and dismissive and when I asked to speak to someone else or someone in the technical dept. or a manager/supervisor she wouldn't put me through and said she's told me what I wanted to know. Clearly she hadn't otherwise I wouldn't have phoned. I would have thought they would have the fixing details on the computer or at the very least have a pic of the bottom of the glass with the shower base. How long would it have taken to get the instructions out of the package, copy them and send it over to me? A huge lack of customer service and a complete waste of space. Reading other reviews on here makes sense now as I hadn't looked at the prior to making an enquiry. Needless to say they have lost a potential customer.”
“Absolutely awful company. Placed an order, came back failed, placed it again, came back failed. Went on my bank and the money was reserved. Called their number, lady who answered would not help and said no order had been placed. I received an email saying not order for order Id. I was told by their employee to speak with my bank and she wouldn't help, then she told me to shop elsewhere. They took the money twice and then kept saying no order placed on many occasions so I put a claim in with my card provider. Both amounts refunded by my card provider. Delivery by elegant for NOT ordered goods and now I've told them I have my money back they continue to be confrontational. I've said they can puck up the good I DIDNT order but they're saying they want £80 for the return.
They're an absolute joke. Don't waste your time or money”
“Ordered an item over 2 months ago.
They delivered to the wrong address.
They expected me to collect it.
They redelivered a month later with missing parts.
They still haven't collected for my refund.
I am still waiting!
I have nowhere to store this huge shower door so I'm putting it into storage and billing then for it.
Disgusting service.”
“Although the product is reasonable and priced accordingly the After Sales is diabolical I have phoned 6 times and sent 3 messages and no one has responded back to me. Will be going elsewhere in future.”
“DO NOT BUY FROM THIS COMPANY, they say they offer 25 year lifetime warranty - but they do not and will squirm out of anything and then they continuously cut you off the phone - their customer service is the worst i have ever experienced.”
“Am very disappointed with this company and would not recommend them to anyone. They dont care about customer satisfation, items not packaged properly and poor customer service. In the first week in March 2021, I purchase a 1000x700mm Sliding Shower Enclosure 8mm. Half way contructing the shower, i realised there is a missing item, I contacted them immediately, yet up till now (May 2021) I still havent received the missing item.There is no working phone line to call, I have sent numerous emails with pictures, manual etc. explaining what was missing, yet they keep giving me excuses and did not sent the item.
I do not recommend them at all, poor services and badly packaged items. They only care about your money and not customer satisfaction”
“I ordered back in november, items were dumped outside back door without notice or being informed. when i returned home from work i found the items were drenched - dripping wet. Contacted elegant to get this resolved and just kept on getting fobbed off and then they stopped replying completely. i have opened up a claim with paypal which they simply said post the items back to us at my expense which i am not preperred to do. In the future i will be taking my business elsewhere to a more customer friendly company.
The company also goes by the name of
SUNNY SHOWERS LIMITED”
“dreadful issues with them - as others have stated the products are damaged - when you call it says staff are working from home and cannot take calls. The online chat never works. i ordered led mirror cabinet - when i opened it glass was smashed to pieces - finally got response by email -and they agreed to send out replacement - when that arrived today was again smashed to pieces !! what a joke - would never ever buy from them again.”
“Totally agree with Mr Scott''s review. This Company should be avoided at all costs. I purchased a shower door in late Aug 2020. We checked that all the parts were there when we received the delivery, however, we could not get the doors fitted until early October, due to Covid. During fitting the Carpenter told us that two pieces to the shower door handle were the wrong size. I immediately emailed the Company to notify them, since then this Company have either ignored my emails, asked for the same information over and over again, or sent nonsense emails. I have used the Martin Lewis Resolver tool and I have had no response so I am escalating my complaint. I urge anyone thinking of buying from this Company, to go elsewhere.”
“Well what can i say about Elegant Showers?
ABSOLUTELY TERRIBLE CUSTOMER SERVICE.
I bought a Shower tray with a Waste trap included. After ages i enquired to it's whereabouts to be told that the courier had broken it and it had been sent back to them. ( I saw exactly the same excuse given to someone else on their site.) Nobody even thought to let me know, if i had not enquired i would most likely still be waiting. Eventually it arrived. Meanwhile i had also purchased a Shower Enclosure from them, after waiting again for ages i enquired to it's whereabouts to be told, YEP YOU GOT IT, the courier had damaged it and returned it. By now i am starting to think about taking it out on my dog but i love her so i didn't. It too eventually arrived and i thought, "great i can fit it all now". SILLY ME, the Shower Tray with included Waste trap, HAD NO WASTE TRAP INCLUDED.
Just then, i had a phone call from them saying about the feedback i had left for them and could i possibly amend it to say something nice.
I mentioned the missing Waste trap and said i want a refund for the trap, she offered me £40 refund and i thought that was that. Off to the builders merchants i went to buy the trap for myself. On checking my Bank the next day i found that only £20 had been refunded so i sent an email complaining about it. Yesterday, 15/09/2020 i had a call from them saying about the complaint. I said i was offered £40 but only £20 was paid, She said to me, WAIT FOR IT, THIS IS GREAT, she said to me, the refund had 50% VAT taken. Well i just fell about the place laughing and hung up. She immediately phoned back but i told her to go away and hung up again. YES I'M TALKING ABOUT YOU SHARON, if that's your real name.
To sum up then.
In all my 55 years i have never experienced such Amateur, poor, deceitful, slow, Dodgy, lying, and just BAD customer, i suppose i have to say "service" in my life. They are simply terrible, there is nothing good i can say about them other than the Enclosure is nice, but that's it.
HEED MY FEEDBACK AND AVOID AT ALL COSTS BECAUSE UNLESS YOU ARE ONE OF THE VERY VERY VERY LUCKY ONES, YOU ARE IN FOR A BUMPY RIDE.
ONE STAR IS ONE TOO MANY.
THEY TRULY ARE A SHOWER
In response to your below reply.
YOU are the supplier so i will communicate to you direct, or is that too scary for you?
It makes no difference if i give you my order number or not, you will ignore the issue anyway.
The way you treat your customers that hand over their hard earned money is criminal and you need to be stopped from trading.
Your reply to my review is so obviously a generic answer.
JUST DO BRITAIN A FAVOUR AND TAKE DOWN ALL OF YOUR ADVERTS.
You don't have a customer service, just amateurs that have no people skills whatsoever.
You should be ashamed of yourselves, but i doubt you are.”
“Purchased 2 vertical panel radiators advertised on their website as having 25 year guarantee but both rads have serious flow issues due to internal design, worst I have experienced in. 30 years installing. customer service not interested as not reported within 30 days, lots of bad feedback about their company on the internet! just wish I had done some research before buying this rubbish. Trading standards complaint on way.”
