I made an internet purchase of two vaporesso starter kits and 1 vial of nicotine juice. Order arrived in 4 days via USPS in an undamaged envelope. When I opened only 1 starter kit and i vial of juice were there. I immediately tried to contact customer service but had to do via internet because they have no telephone support. I filled out their affidavit and tried to send them required photo of enclosed shipping invoice and a photo of the items and stated that I was not looking for money back just wanted the missing item( Vaporesso Swag Starter Kit. After three more e-mails they have stated that they have not received my photos. I use my phone for pictures and my email application is on my desktop. When I requested a direct email address, so I could send them from my phone they would not provide it. I am 69 years old and am not great in this new digital world but that should be a requirement for me to receive what I paid for. So as it stands now I am out the $39.99 i paid for a product I did not receive.