“Wouldn’t replace or give credit for batteries that lasted less than a week after buying. Told me I had to directly contact the manufacturer. They took my $25 no problem. Will not buy from again.”
“Don’t stand behind defective vapes. Make you send video proof and then says it’s beyond 48 hrs. Well when you order 6 vapes you don’t open and test all immediately.
Better reputable companies.”
“Ordered a mighty plus in March and after a few days the screen began to go out. Reached out to Element vape for troubleshooting but never heard back from them. Finally, before the 30 day warranty replacement/exchange expired I requested a return authorization but they denied my request. The policy states that 30 day window for exchanges applies to the mighty plus, but this company fails to stand behind their own policies. Never use the. You will get burnt..”
“it's been 3 weeks since I ordered. still nothing how has said out for deliver since 4/11/25. how long does it take from the post office to me. 1 day maybe 2. it's already been sorted. what kind of shipping this place uses it's slower than I have ever seen. don't waste your time here”
“Element vape is awesome!! I paid half of what I would of locally. Will always do business with them again. Even received a free gift with my order!!! AAAA++++”
“I have ordered from element vape over the years. Their prices are reasonable but their delivery service fails to deliver more times than not and you have to pay for shipping even if delivery fails and the package is returned to sender. I’ve ordered from element vape for the last time. They are not remotely apologetic and neither is their garbage shipping company. Buyer beware.”
“I bought the Lookah Whale Love it, it came on time and works great. Will be buying from them again. Loved how easy it is to use for this 61 yr old woman.”
“I have been ordering from element vape Since february of this year. I have dealt with many other places and have never had such great service Then with element! I order and my items arrive within five days! There has never been a damaged vape. The packaging is done really well. And these guys really care, I just want you to know how much I appreciate element vape!”
“First off, shipping is FAST. 2 days early for me. Second, the deals and freebies. With my purchase I got several bonus disposables matching flavor profiles I bought. Been buying here for years and I'll continue to do so!”
“I got my package a week early. Unfortunately my package was open, and a vape was missing. I reached out to Element Vape, and they had the issue resolved and a replacement on its way in record time.
Much love Element Vape!”
“I would give zero if an option. I ordered my vape over 30 days ago. Still have not received them. No tracking update for over 12 days when they were supposed to be 20 mins from my house. No one actually responds to my questions it's pre generated from computer. Worse website ever. Can't trust. Please don't waste your money. You will not get products or help.”
“From all the different places I’ve ordered vape products, I would have to say that Element Vape is the best experience I’ve had so far. From ordering, prices, self explanatory website, having products in stock, tracking, email follow-up, delivery and promptness . The only issue is no flavored juice, not your fault though. Hopefully with the new administration, that will change.
Thank you very much”
“Horrible customer service, I purchased a battery over a month ago, it only worked for about 5 days before it stopped charging. I contacted Customer Service and they had me send them videos and fill out forms for simple return. Not only did it take them weeks to process my return they had me waste my time and head to USPS pay gas, spend time off of work to go drop it off. It has been a bit over a month and I still have no functioning battery, I paid a total of 28.02 for my vape and they only refunded me 18 dollars, stating they would not cover the shipping and telling me I had to pay it again. Today I asked for my money back to my account or to adjust my credit to the amount I spent, I find it ridiculous that I bought a faulty battery and have to pay all the costs including shipping when it is their fault, not mine. NOT RECOMMENDED TAKE YOUR BUSINESS AND MONEY ELSEWHERE.”
