Element Vape Reviews

"Vape Pens are NOT WORKING PROPERLY!\r\n\r\nThis is the email message I sent them, one day after receiving (3) vape pens I ordered...\r\n\r\nAfter properly charging them, they only last for a short duration of about 30 puffs and quickly stop working... All (3) have the same issue. A 900mAh battery should last much longer. I am using NEW 510 thread chargers that turn green when fully charged and I remove them from the charger immediately. I am using genuine Aspire K-2 vaporizers with 1.6 Ohm BVC coils. I have the twist voltage control set between 3.8V and 4.3V\r\nI would like to return these for a refund.\r\n\r\nThis was their response:\r\n\r\nWe are sorry to hear about this issue. At this time, we will do our best to offer you a viable solution to resolve this problem.\r\n \r\nPlease provide your order number and a video recording of the issue you are facing with the product at hand. Regarding the video you are to provide, please be sure to depict the present issue clearly.\r\n \r\nOnce you've uploaded the file(s), please respond directly to this email thread with the simple phrase \"FILE UPLOADED\"\r\n \r\nProceed to the link below to our File Upload Portal to upload the requested video:\r\n \r\nCLICK HERE TO UPLOAD FILE\r\n \r\nPlease note that a video is required at this time to verify the defective issue so that we may pre-approve your return. We look forward to your response. \r\nThank you for your cooperation.\r\n\r\nThis was my reply to their response:\r\nDid you even bother to read my detailed description of the problem in my message? I received this stuff only yesterday...\r\nYou sent me a canned response! Requiring me to send a video is ridiculous! I've been vaping for 20+ years, I'm 67 years old, I know when a product is defective.\r\nCall me and I'll be glad to describe it again to you in person.\r\n\r\nThis is their last reply to me:\r\n\r\nUnfortunately, we currently do not offer phone support at this time as we handle all customer inquiries via email.\r\n \r\nPlease note that in regards to our returns policies and guidelines, we require a video of the issue you are facing with your product to verify the described defective issue to pre-approve your return."

"Order took 13 days to deliver when there site stated 2 to 5 business days and they didn't even ship the item til 5 days after my order was placed. I reached out to there customer service who just passed the buck and said it was all the fault of USPS. when I drew a line in the sand saying please refund the 8 dollar shipping fee or lose me as a customer, well after years of being a customer and hundreds of dollars spent they gladly lost me as a customer over 8 measly dollars. Will never shop there again"

"Never have an issue with element vape and delivery - usually pretty fast considering supply issues - I order ONLY from element Vape to get Sourion Drop products - Do not order from SourionUSA (never got the order and still trying to get refund ) but all praises for Element for all vape needs!"

"Terrible customer service!! My order was destroyed during shipping, there response was to pass blame on someone else. No refund, No replacement!!"

"I recently purchased Vape e-juice which had expired in March 2022. The taste and smell were so off that it can\u2019t be used. \r\n\r\nI approached the company about return and got told it\u2019s not their fault with elaborate excuses why it would change colour and of course along with that flavour, etc. \r\n\r\nJust go to someone else and buy instead where you\u2019ll get quality."

"At first they seemed legit, and I had no problems . So I placed an order that I never did get because the delivery driver didn't even wait for me to get to the door .( I do tip the drivers. ) Well , I wrote last week about being redeemed of money which was a good sum . The tracking never did update in time . My order was out for delivery and the tracking said \" Shipment Created \" Didn't get my order and I am out $ 100 . 00 . I hope they make it right with me , if they do I'll change my review . I know they'll keep a restock fee and the other fee , but I'd like to have some of my money back . They haven't responded and I am giving them time ."

"I ordered 4E juices and a Hyde rebel disposable. All the boxes came damaged. Also I had kept checking for the tracking information through the email, and it showed that it hadn\u2019t even been sent out for shipping after I had ordered two weeks ago. I am very disappointed and I hope there isn\u2019t an issue\/broken disposable due to the damages."