“It’s only a small amount, but I was charged $7 for a “signature service” I did not receive. The EV website says a delivery signature is mandatory and they charge $7 for it. The package was left at my door without me signing anything. EV flatly refused to refund my money and then simply ignored my emails. They have no public phone number. I hunted down the customer service manager’s name and wrote a physical letter. He did not bother to respond either.”
“Bought a $7 DazzBoxx and it doesn't work. It fires and shorts out intermittently and they've asked for pics and videos and now they want me to illegally ship a used cannabis battery device through US mail, risking an odd felony, for a $7 device replacement ...INSTEAD OF SIMPLY ME THROWING IT AWAY AND THEM REPLACING IT. They're paying in shipping as much as the device is worth. They're making it hard on purpose.”
“I completed a $74.64 order from Element Vape on October 21, 2025. As of today, November 17, 2025, I have yet to receive my order and they will not issue a refund. The company is a scam, DO NOT purchase anything from them.”
“I ordered a few sales from them. It said something like 9 to 12 days to ship after it went through. I get a message that my vapes were return to sender. No one came to my door. No one left a notice saying I had to go to the post office. I contact them to discuss it. It says it takes usually 24 hours for them to respond and they haven't. Very disappointed in this company. Very disappointed with the way they have not communicated with me.”
“I've ordered from them for years and it's gotten worse and worse. For this current order, which will be my very last order from them, it has been a month and still no order delivery. Customer service was zero help and just told me to wait longer.”
“I live in Canada. I ordered pods. The shipping fee was more than the pods. The order went through without problem and my credit card was charged. The order did not pass custom and was returned to element vape. I was reimbursed for the pods but not for the shipping. I was told that that is not Element Vape problem. However, at no time was I told that this was a possibility. If your product cannot be shipped internationally, don't accept the order. This is a scam!!!”
“I feel like I got ripped off by some scam. My order is still out there and here it is almost October 1 and it was supposed to be delivered to me September 15 per tracking information. When I send an email I get the basic canned response of we can’t help when our orders deliver. I regret ordering from them so much. And it’s not the 60 bucks that I feel like I’m losing that makes me crazy…It’s the fact that I feel like I got scammed and lied to.”
“Trash..I ordered almost $100 worth os stuff, and expedited shipping. Due to the restrictions on shipping vape related items they had to use a 3rd party vendor. Fine ok. It was supposed to be delivered on 9/3. The GLS (delivery ppl) claim no access due to gate. I have no gate. Then that I was not home. I have a doorbell cam. No one stopped by. This goes on for a couple of days. Then on 9/11 they said they are not sure where the package is. I had already emailed element vape by 9/5 as the reviews for GLS said this would happpen. So on 9/11 after GLS tells me they do not know where it is..I email element again. Explaining all of this. They sent me the same generic bs email. They don’t gaf..just a pos company.”
“Ordered two Trinity vapes. Got them in a week and both were leaking from the bottom. I took pictures and communicated with customer service multiple times and the end result was nothing.
No, they won't replace them.
No, they won't refund my money.
But they did offer a 10 dollar credit.
I declined and will never buy from them again.”
“Slow shipping, it's been over 2 weeks for my order and I haven't gotten anything. They said they shipped my order, so I contacted the third party shipper and they don't have it. So where is my order”
“I’ve order from Element Vape for a while. Normally, I place an order and within days I receive it. Granted I live in Washington and it ships from CA. Sunday I place close to the same order that I have in the past, and it’s still “processing.” Even though my order was over $90, they charged me $8 for shipping, even though it should have been free. They sure were quick to take my money! I’ve put in two tickets and emailed customer service and no response. I’ll be buying local from now on. Disappointing.”
“I ordered a Puffco Peak Pro off their website. I used it twice and then the battery wouldn't hold a charge. I contacted Element Vape immediately and they told me I'm on my own and they recommend I file a warranty claim with Puffco. They would not provide an exchange or refund even within the first 4 days. Avoid them!”
“I will never use element vape again, I placed an order. 10 days later a subpar shipper tried to deliver but to my surprise signature was needed and I thought the 7 dollar fee was to avoid that(guess I should have read the fine print but others do not require this) then they say they can't cancel my order and shippers can't guarantee to redeliver or let me pick it up.”
