“A company that is so well known for the vape products is unable to tell me where my package is. Almost a month now and nothing. They hold no responsibilities once an item leaves their place. told me to wait it out. I asked for the item to be canceled and refunded, I got a quick, "nope" It's a shame that shipping problems will cause me to never use Element ever again. customer support was no help, tracking info is useless. its a guessing game once you buy something. spent more than a few hundred dollars with you over time and the answers I got from the email are not what I was expecting. cancel the order, return my money”
“Company has a shipping scam going blames it on new age verification laws( if you order from them they pretend like they sent it, then it's lost then you get your 15.99 and they keep the 25 and never actually send the juice or its the shipping people idk who or which one or both but this is a scam set up). Recieved juice from West coast vape in 3 days! Element vapes shipping is 25 bucks. week after week no juice and supposed tracking gives zilch for time location arrival. They use unprofessional delivery drivers who call schedule times and never show up or answer calls. 5weeks later i recieve a call from this guy who says he has my juice and he is down the street, it's this black reggae guy in a really old white banged up van very sketch situation. When i tried the juice it tasted like hell and the bottles writing was way different then my other bottles of that same juice! They have something going on very shady, ordered vape from lots of people for many years and this place is just off. Kicker is they also want to charge 14 bucks if your not there 🤔 😳 🙄. Something is very very wrong here!”
“Buyer Beware before purchasing from ElementVape.com; their Customer Service will not replace or refund defective merchandise purchased separately and reported the 1st day of receipt. For over $200 spent, the cost of their replacement would have been $29.99 retail for an Aspire tank that leaked all vape juice within 1 hour all over my desk. ElementVape.com, you've just lost a customer from sending me defective merchandise and keeping my money, then offering $10 credit on my next purchase. What a joke - F/U! Not worth 1 star rating - Buyer Beware.”
“Unable to get my purchase to me in a timely manner. Non existent customer service. I am receiving emails with cut and paste responses that do not have anything to do with my current situation. Will not order from them again.”
“I ordered from this company 2 months ago. The product is supposedly been in Illinois since June 13th. There is no way to seemingly get away get in touch with this company and find out where my money went. This seems to be a racket.”
“There shipping is a laughable joke. You receive things from china quicker than they can ship across the county. You’re better off going to your local vape shop cause this company is a joke.”
“Ordered over Thanksgiving being sure to have a few weeks for delivery. Made sure I had enough vape till then. Almost 2 weeks ago it said my order was at main delivery hub, well its been there since. I emailed EV got nothing but auto type responses. It's now been almost 3 weeks and no product. I live on a tight budget, I will never buy from them again! I strongly urge others to avoid that company and read others experiences with them!”
“Zero Stars. Time to get our money back folks. Class Action lawsuit. Element Vape is in violation of the Federal Trade Commission’s 30-Day Law. The parent company is Thesy LLC run by Kenny (Vihn) Sy, dba Element Vape. Phone number is 626-283-8200. Headquartered at 10620 Hickson St. El Monte, CA 91731. Thesy LLC runs multiple smoke shops under various other names all doing doing in Los Angeles County, mostly in El Monte and Rosemead California. Revenue estimated at 3.29 million with 45 employees across its locations:
Element Vape
Royal Cigarettes
Jungle Vape n Smoke
My OG Tabacco, Inc.
Best Smoke Shop
They are working hand in hand with Route Shipping and GLS (General Logistics Systems).
None of these businesses knows where my package is and none are accepting responsibility or accountability. Paid for the shipping protection that they say is optional but was forced to accept to even order.
Option for credit card purchases include filing a Credit Card Dispute letter with card company.”
“Prices are OK but shipping is horrendously slow, even with "expedited". They send an email after you've placed an order to tell you that it may take 20 days to get to you and they list the effects of covid as the reason.... 1st and last order. Too many options out here to justify a company that that can't find a way to service customers quicker.”
“I have been a loyal customer of EV, spending several hundred dollars each order, every three months. The last two orders arrived with defective devices. A salt-nic device & this time, a battery. I gave them a second chance the first time as it is more convenient for me to use their pick up program than have my order delivered, but never again.
Before telling me it was against their policy to return batteries (a dead on arrival product) they made me send them a video explaining/depicting what the problem was. So when they told me there was no way they could solve this problem by simply sending me a working TEN dollar battery, after spending thousands with them. I asked them why they had me waste my time, when returning from work after 11 hours, making & sending a video? Their response- they wanted to see if it was an "easy fix" such as removing film. I suggested they not repeat this to another customer as I obviously would not have wasted all that time over an "easy fix" to which they responded they have seasoned & beginner vape users & didn't know which I was. Well, take a look at my account history, it's not that hard to figure out!
Horrendous service. I will absolutely go a more inconvenient, even more expensive route if necessary to not have to ever deal with this company again.
All I can say is beware! If you're prepared to spend money on an item that may arrive defective & will not be able to exchange it or receive credit back- then by all means, order from Element Vape. But if you want working items or any kind of solution- order elsewhere!”
“DO NOT DO IT!! I have been waiting over a month. Nothing. Today claimed it was attempted to be delivered at 7:41 am. NO ONE WAS HERE AND I WAS OUTSIDE!?! Bad business and will never order from or suggest any one else order anything from this site. Shame on you, ripping people off.”
“It's been two weeks and it hasn't shipped I could have drove to California and picked up it up faster.
The only thing slower than the shipping is how long it takes a webpage to load. Pathetic”
“I paid for 'EXPRESS SHIPPING 2-5 days After 1 week all I have is a receipt for printing a shipping label. Correspondence with this company seems futile and automated. Zero confidence I'll get my order at all. Poor ethics.”
“Paid for 5-14 days shipping. It has been 25 days since my order, no sign of product. Tracking services are not accurate, and unable to easily follow. Customer service continues to copy/paste same response, and bold subsequent responses. Customer service simply says that shipping cannot be controlled due to delays and will not offer a refund, despite paying for 5-14 day shipment. Not very polite or kind, will not give my business to again, and I recommend you find a kinder, personable local shop.”
“Place is a scam they got me for $125 trying to say oh it needs to be signed for I get juice from others without signature contacted them and they basically told me I’m screwed. Don’t use these scammers”
“They don't tell you until AFTER you place an order that if you live outside the western US, that your order could take 2+ weeks to arrive. It's been nearly 30 days since I placed my order and I still don't have it. I'm not sure why they feel the need to ship via cross-country truck and last-mile delivery services when the rest of the ecommerce universe uses UPS, FedEx, or USPS. All 3 of those shipping companies offer adult signature services, which complies with all federal, state, and local laws as it pertains to the distribution of nicotine. Heck, I could have driven across the country to pick up my order twice in the time this took. Furthermore, when you contact their customer support, you get generic, canned, uninterested, and completely indifferent responses. I've talked to walls who were willing to do more to resolve issues than their support staff expressed. I will never do business with Element Vape again and caution everyone to find another company to work with if you ever want to receive your product or get any level of support.”
