“I have ordered from element vape over the years. Their prices are reasonable but their delivery service fails to deliver more times than not and you have to pay for shipping even if delivery fails and the package is returned to sender. I’ve ordered from element vape for the last time. They are not remotely apologetic and neither is their garbage shipping company. Buyer beware.”
“I bought the Lookah Whale Love it, it came on time and works great. Will be buying from them again. Loved how easy it is to use for this 61 yr old woman.”
“I have been ordering from element vape Since february of this year. I have dealt with many other places and have never had such great service Then with element! I order and my items arrive within five days! There has never been a damaged vape. The packaging is done really well. And these guys really care, I just want you to know how much I appreciate element vape!”
“First off, shipping is FAST. 2 days early for me. Second, the deals and freebies. With my purchase I got several bonus disposables matching flavor profiles I bought. Been buying here for years and I'll continue to do so!”
“I got my package a week early. Unfortunately my package was open, and a vape was missing. I reached out to Element Vape, and they had the issue resolved and a replacement on its way in record time.
Much love Element Vape!”
“I would give zero if an option. I ordered my vape over 30 days ago. Still have not received them. No tracking update for over 12 days when they were supposed to be 20 mins from my house. No one actually responds to my questions it's pre generated from computer. Worse website ever. Can't trust. Please don't waste your money. You will not get products or help.”
“From all the different places I’ve ordered vape products, I would have to say that Element Vape is the best experience I’ve had so far. From ordering, prices, self explanatory website, having products in stock, tracking, email follow-up, delivery and promptness . The only issue is no flavored juice, not your fault though. Hopefully with the new administration, that will change.
Thank you very much”
“Horrible customer service, I purchased a battery over a month ago, it only worked for about 5 days before it stopped charging. I contacted Customer Service and they had me send them videos and fill out forms for simple return. Not only did it take them weeks to process my return they had me waste my time and head to USPS pay gas, spend time off of work to go drop it off. It has been a bit over a month and I still have no functioning battery, I paid a total of 28.02 for my vape and they only refunded me 18 dollars, stating they would not cover the shipping and telling me I had to pay it again. Today I asked for my money back to my account or to adjust my credit to the amount I spent, I find it ridiculous that I bought a faulty battery and have to pay all the costs including shipping when it is their fault, not mine. NOT RECOMMENDED TAKE YOUR BUSINESS AND MONEY ELSEWHERE.”
“My package was returned to the company because it was damaged. They did not refund my money. Complete silence from the company - only autogenerated responses.”
“Used to be very fast shipping but the current shipping system is beyond atrocious...
I've been an EV customer for years. I placed a $72 order 12 days ago, spent $15 on shipping and handling and as of this morning, it is on its THIRD DAY in the Dallas area (which is 300 miles from here). It took over a week before the order even left California.
There's very little value in spending an extra $15 to get something that takes 2 weeks to get here with a nicotine habit to feed... I'm going back to supporting local businesses.”
“I have ordered several times from element vape and have had the very best service and shipping. Genuine products. Would definitely recommend them toy friends. I live in texas and no shipping issues !!!!! Great job element vape staff”
“So I ordered a geekvape aegis legend 3 two batteries and battery charger and some vape juice and all the products are amazing I got the order in 4 days the company is is California I am in Michigan and they let me know when it was shipped”
“Make sure to order whatever you need a month before you need it because that’s how long they’ll take to get it to you. Worst shipping I’ve ever experienced and customer service is like 🤷♂️”
“I ordered a vape pen for my ADULT son. I placed the order, let my son know that I ordered it for him, then the next day, my order got canceled for fraud! No one reached out to speak with me, I could have provided any information they needed, but rather than them doing that, they just canceled the order.. It’s not the end of the world or anything, but it’s very frustrating. I definitely won’t be buying anything else from this company and I will tell anyone who will listen not to shop here. -10/10 I would HIGHLY recommend shopping elsewhere.”
“Like many others, I placed an order and never received it. Multiple "delivery attempts" were made, but no delivery actually showed up. I was actively watching my street for the last one while it was marked as attempted. Now Element is refusing to refund until they receive the package back, but the courier (Better Trucks) will not tell me whether they even have the package. Customer service is atrocious. Save your money and time, order elsewhere.”
