“I got The Arc Fox Vape mod kit when I got it I noticed that it looked like it had been returned to them previously to me buying it so I gave the benefit of the doubt and come to find out. It keeps saying short circuit so I messaged them about getting a new one, and I have to return it And then it needs to be approved by them before they’ll refund my money or give me a new vape so I have to go without one in order to get a new one terrible company”
“Last week I wrote a review on not receiving email for tracking. Was not sure if I was going to receive my order . Today I have received my order in perfect condition. Thank you.”
“I just bought the SmokX-priv starter kit. Very unhappy with it. Bought extra coils to have on hand and gone through the extra that came with the kit and on 2nd of the replacements I bought 3 in a day. Don’t want to express how disappointed I am with this. I spent 95.00 for the kit extra coils and juice and it was a waste of my money. I have always been happy with my purchases. The mod I like but the tank and coils can hit the trash. I’ll go back to the tank I was using .”
“Love the website, super fast service/ shipping, excellent communication, very good products and flavors at awesome prices!!! Definitely returning!!!!! Highly recommend! Thank you EV!”
“- Disappointing Experience
*Rating:* 1/5 stars
I'm extremely disappointed with my recent experience with Element Vape. I ordered [product(s)] from their website, but what I received was a package containing damaged items. Despite my clear communication about the issue, the customer service team responded saying the items were non-returnable.
As a customer, it's frustrating to receive damaged products and not have a satisfactory resolution. I expect better quality control and customer service from a reputable brand like Element Vape.”
“Wouldn’t replace or give credit for batteries that lasted less than a week after buying. Told me I had to directly contact the manufacturer. They took my $25 no problem. Will not buy from again.”
“Don’t stand behind defective vapes. Make you send video proof and then says it’s beyond 48 hrs. Well when you order 6 vapes you don’t open and test all immediately.
Better reputable companies.”
“Ordered a mighty plus in March and after a few days the screen began to go out. Reached out to Element vape for troubleshooting but never heard back from them. Finally, before the 30 day warranty replacement/exchange expired I requested a return authorization but they denied my request. The policy states that 30 day window for exchanges applies to the mighty plus, but this company fails to stand behind their own policies. Never use the. You will get burnt..”
“it's been 3 weeks since I ordered. still nothing how has said out for deliver since 4/11/25. how long does it take from the post office to me. 1 day maybe 2. it's already been sorted. what kind of shipping this place uses it's slower than I have ever seen. don't waste your time here”
“Element vape is awesome!! I paid half of what I would of locally. Will always do business with them again. Even received a free gift with my order!!! AAAA++++”
“I have ordered from element vape over the years. Their prices are reasonable but their delivery service fails to deliver more times than not and you have to pay for shipping even if delivery fails and the package is returned to sender. I’ve ordered from element vape for the last time. They are not remotely apologetic and neither is their garbage shipping company. Buyer beware.”
“I bought the Lookah Whale Love it, it came on time and works great. Will be buying from them again. Loved how easy it is to use for this 61 yr old woman.”
“I have been ordering from element vape Since february of this year. I have dealt with many other places and have never had such great service Then with element! I order and my items arrive within five days! There has never been a damaged vape. The packaging is done really well. And these guys really care, I just want you to know how much I appreciate element vape!”
“First off, shipping is FAST. 2 days early for me. Second, the deals and freebies. With my purchase I got several bonus disposables matching flavor profiles I bought. Been buying here for years and I'll continue to do so!”
“I got my package a week early. Unfortunately my package was open, and a vape was missing. I reached out to Element Vape, and they had the issue resolved and a replacement on its way in record time.
Much love Element Vape!”
“I would give zero if an option. I ordered my vape over 30 days ago. Still have not received them. No tracking update for over 12 days when they were supposed to be 20 mins from my house. No one actually responds to my questions it's pre generated from computer. Worse website ever. Can't trust. Please don't waste your money. You will not get products or help.”
