“Used to be very fast shipping but the current shipping system is beyond atrocious...
I've been an EV customer for years. I placed a $72 order 12 days ago, spent $15 on shipping and handling and as of this morning, it is on its THIRD DAY in the Dallas area (which is 300 miles from here). It took over a week before the order even left California.
There's very little value in spending an extra $15 to get something that takes 2 weeks to get here with a nicotine habit to feed... I'm going back to supporting local businesses.”
“Only order from them if you don't mind waiting FOREVER. The 5-14 days they tell you is an absolute lie. I've made the mistake of ordering from them three times now, and I'll NEVER do it again. I havent ordered from them for a while, so I forgot how TERRIBLE they are at getting the order out. Even if you pay for expedited shipping, it is a waste of money. I ordered a vape 2 weeks ago, and it's been in the same spot since the 25th. When I emailed them to ask them what's going on, I got no help. DO NOT ORDER UNLESS YOU WANT TO WAIT A LONG TIME!!!”
“As of 3/3/2025 still have not received my order.
I have been ordering from Element vape for over 3 years now and they have great selections and pricing. I have spent close to $1,000.00 in that time frame. This last order I made was 1/25/2025. I spent an extra $8.00 dollars for quicker shipping and an additional $4.95 for route shipping protection. With this on my order information "Ground Shipping - Parcel W (5-14 Business Days) - Parcel"
Subtotal : . $197.82
Discount : . -$0
Reward Point(s) : . -$4.32
Shipping & Handling : . $8.00
Sales Tax: . $20.75
Delivery Fee: . $0.00
Adult Signature Service (Required under PACT Act): . $7.00
Route Shipping Protection . $4.95
Grand Total: . $234.20
I contacted them on 2/11/2025 and this is the response I got:
D-Element Vape Team-L (Element Vape)
Feb 11, 2025, 1:36 PM PST
Hi William,
Thanks for contacting us about your package.
Unfortunately, shipping fees are non-refundable through Element Vape as stated on our Shipping and Handling Policy.
https://www.elementvape.com/shipping-and-handling
Additionally, all transti times are estimates and not guaranteed.
I can confirm that your order has already been processed and shipped. To clarify, your package is currently moving via a freight service:
1. Packages will first be in transit on a commercial LTL Truck across the country to a regional carrier near you. Your package may hop through multiple sorting facilities prior to arriving at the Final Mile Carrier, tracking updates may not be provided for each stop.
2. Once received at the facility, an update will be provided and your package will be sorted onto a final delivery route.
As new regulations have complicated the shipment of vapor products, some packages must be shipped through our network of Local Regional Carriers. Due to the increased complexity of shipping, customers in the Midwest or Eastern half of the U.S. may see longer transit times (6 - 20 business days). More information can be found on our Help Center Articles below:
• MY TRACKING INFORMATION HASN'T BEEN UPDATED IN SOME TIME, IS MY ORDER LOST?
• FULFILLMENT AND TRANSIT TIMES
• WHAT DOES MY TRACKING STATUS MEAN?
In the meantime we can only advise that you allow some more time for your package to make its way through this delivery network. A tracking update should be provided once your package has been received and processed at the Final Mile Carrier’s facility closer to your location.
We appreciate your patience as we work to continue offering services to customers nationwide.
Their tracking site shows this:
Carrier Message
Comment: EXCEPTION:
February 23 2025 | 6:35 AM
Carrier Possession
February 13 2025 | 3:42 AM
In Transit To Final Mile Carrier
Comment: Louisville, KY
February 04 2025 | 11:19 AM
In Transit To Final Mile Carrier
Comment: LOUISVILLE, KY
February 04 2025 | 4:44 AM
Arrived At Carrier
February 04 2025 | 4:00 AM
In Transit To Final Mile Carrier
Comment: INDEPENDENCE, KY
February 03 2025 | 10:47 PM
In Transit To Final Mile Carrier
February 03 2025 | 5:40 PM
In Transit To Final Mile Carrier
Comment: ELKHART, IN
February 03 2025 | 5:40 AM
In Transit To Final Mile Carrier
Comment: MONTROSE, IA
February 02 2025 | 5:21 PM
In Transit To Final Mile Carrier
Comment: ARGONIA, KS
February 02 2025 | 4:56 AM
In Transit To Final Mile Carrier
Comment: BELEN, NM
February 01 2025 | 4:45 PM
In Transit To Final Mile Carrier
Comment: WILLIAMS, AZ
February 01 2025 | 4:41 AM
In Transit To Final Mile Carrier
Comment: SAN BERNARDINO, CA
January 31 2025 | 4:12 PM
In Transit To Final Mile Carrier
Comment: ARCADIA, CA
January 31 2025 | 4:00 AM
In Transit To Final Mile Carrier
January 30 2025 | 6:30 PM
Picked Up By Carrier
Comment: In transit to final mile
January 30 2025 | 3:18 PM
Shipped to carrier
January 29 2025 | 5:02 PM
Order Info Received
January 27 2025 | 9:56 AM
Carrier Possession
January 27 2025 | 3:56 AM”
“This had been a great company been using them since 2017. In the last 6 months they changed how the ship and it is horrible. You are lucky to get it in 3 or 4 weeks. You can't even get on their contact us to send them a message about this change. Going to have to look for a new company which is very sad when you have been a customer that long!”
“Probably worst company to order from. Ordered vape juice January 10 th. Shipped 7 days later. Now February 15th. Still hasn't arrived
I would definitely not recommend ordering from this place”
“Will never order again from them. I think I’d have faster shipping from china. 15 dollars shipping to go to this company better trucks and then the post office. Crazy for them to charge this much just so they can pay as little as possible for shipping and make more profit.”
“Used Element Vape for years, always fast and easy, but their new delivery company is a mess. The tracking said expected delivery tomorrow for over a month. Finally when they had my package, scheduling the delivery was a nightmare. After failing the delivery 3 times (showing up outside of the agreed scheduling) they the package back and gave me a partial refund.”
“Only giving two stars because of the products they carry is good. Their customer service and shipping is horrible. They use Some cheap shipping service to get to your city and then comes from your post office. It bounces around a few times between carriers. Any tracking provided does not help you. I am on day 23 without my products and this is the second time this is happened. And of course she can’t talk to anyone because they only communicate through email. Hence the horrible customer service, especially since you won’t hear back for a few days from them through email. I’ve been told to wait over and over. The reason why I’m writing this review now is because a friend of mine ordered a week after me and she got it tonight. This company really needs to work on their shipping providers. if you don’t mind waiting a month or so go for it. If you want your product and a reasonable time go with someone else.”
“The prices are great, the fulfillment and customer service is incredibly awful. Like, unbelievably awful. Not worth the dollar you save for the header they cause.”
“Prices are great, the only problem is their shipping company. I waited more than a week for the item to be shipped. Signature is required for delivery and by week 3, the delivery company never posted when the item was out for delivery. I've had 2 missed delivery attempts. No notes were left with any information on how to contact the delivery company, and there is no information from element vape support or the internet to contact the delivery company. I still haven't received my package and have no indication to when my delivery will be either returned for a refund or out for delivery so I can wait for it. Go to a different company or your local store if you require reliability because as a working man, I cannot wait all day for a package which has not expected delivery date or time.”
“Been using element for years. Spent 1000’s. Bummed that they could do me dirty like this. They don’t care that they are selling products that misrepresent themselves. They then deleted the reviews on the counterfeit products. Won’t issue a refund. I’m done with element.”
“I've ordered a lot from them the last time I've wanted to order a mod for my birthday they flagged my account then I tried to order the same mod from my wife's account the order went through a few minutes went by they decided the order even after sending us a code for my order. The mod was the smoke grip”
“I ordered 4E juices and a Hyde rebel disposable. All the boxes came damaged. Also I had kept checking for the tracking information through the email, and it showed that it hadn’t even been sent out for shipping after I had ordered two weeks ago. I am very disappointed and I hope there isn’t an issue/broken disposable due to the damages.”
“Ordered an obilisk 60 took over two weeks to get. Was thinking about ordering a 5 pack of coils . Over 30 dollars the price is marked at 11$ . I know shipping isn't free but a 19$ markup come on.”
“aw man wish i'd read these reviews before i wasted my money!!!
it's been a month since i ordered; like others, they gladly took my money. contacted them 3 separate times to try and track my order but no. bad/no tracking info. i had to PAY for route and they refunded my order, LESS OVER $20 IN SHIPPING!!!
what a ripoff! the CUSTOMER pays for shipping a package that was never received and NOBODY knows where it is???
no. just no. STAY AWAY!”
“This company is a disaster. A true disaster.
They have a lot of good stuff on their page, but if you bought and paid for it -- you are not guaranteed that you will receive it.
They may send a wrong item -- they did it twice with me (out of my four orders, near $800 totally). They may write you after a while (after a week) that they actually don't have what you ordered (it happened twice with two other orders), and they may issue a refund.
They don't care about you as a customer, but they like to take your money. Some items (like some wires for coils that they sell) are true health hazards.
They are tolerant to your arguments -- in that they ignore them. They show zero (or negative) respect to you in their messages even if they are completely wrong.
Element Vape deletes most of negative reasonable reviews from its pages.
Yet sometimes they may leave one or a couple of 1-2-star reviews to look genuine, but they remove most of negative reviews to intentionally misguide customers. Most of Element Vape products (if not all) are made in China without any real quality control. Potentially it is very dangerous, because low quality vape products may be extremely harmful for health. Without sincere reviews it is impossible even to guess what is good and what may bring you or your loved ones to a hospital.
The only reason that I give them 2 stars out of 5 is that they ship fast sometimes. But probably I should be thankful here to the U.S. postal service providers instead...
The single reason why Element Vape is still in business is the lack of that type of companies in the U.S.A., that's all.”
“Great selection and great prices BUT take your business and hard earned money elsewhere! It seriously pains me to write a bad review. I’m all about supporting the vape business and community, seeing as it is slowly dying off. I’ll start off with most websites offer free shipping. Didn’t mind forking over the eight dollars but it takes a whole week for the parcel to be delivered and all that tells me is that the operations at their fulfillment center or warehouse is very poor because even after the day of purchase it still took a whole 24 hours for them to process my order. God forbid you were to want a refund or an exchange for anything. Because that’ll cost you too (don’t expect them to pay for the return label). Best they can do is “store credit” by the way and don’t expect to use all of it as they still want you pay a dollar and shipping on top of that. This is just my experience.”
