“my only complaint is their shipping. Minimum shipping is $8 and still you lucky if your shipment delivered one week later! When I shop other store and pay half of that money, I received my package in 3 or 4 days!”
“I ordered the Aspire Vape AIO pod system. The device is great, but has a manufacturing defect where the fire button sticks. This began happening the first week after receiving it. I contacted Element customer service, they were fast to reply, however, they authorized my return prepaid but informed me that I would have to reorder the device since they would be refunding instead of replacing. Customer service even requested and received a video of my device sticking. This would mean I would have to wait for them to get the device and inspect it, authorize the refund, and then I would have to wait several days for the refund. THEN they will not cover the shipping back to me. This means my device is now going to cost a minimum of 7.95 more since I got free shipping the first time for ordering over 50 dollars. This is horrible customer relations since they will get credit from the manufacturer for a defective product. I am not happy with the resolution that will cost me more money. I have been a loyal customer to Element Vape but will be buying local from now on. I emailed them my concerns, told them to cancel the return due to it costing me almost half as much to ship and did not get a reply after this even attempting to make it right. They are great to work with until you have a return.”
“Had 2 devices go bad during the 30 day return period. Provided the company with all the documentation they requested and now the company will no longer communicate with me.”
“Had 2 devices go bad within the 30 day return period. Contacted customer service, provided all the documentation that they requested twice and then the company quit communicating with me. Still have not heard if they are going to do anything about the defective products.”
“I have had 2 devices go bad during the 30 day return period & have contacted customer service about returning these items. I have provided all the information that they requested on more than one occasion and then they quit responding to me.”
