Zero Stars. Time to get our money back folks. Class Action lawsuit. Element Vape is in violation of the Federal Trade Commission’s 30-Day Law. The parent company is Thesy LLC run by Kenny (Vihn) Sy, dba Element Vape. Phone number is 626-283-8200. Headquartered at 10620 Hickson St. El Monte, CA 91731. Thesy LLC runs multiple smoke shops under various other names all doing doing in Los Angeles County, mostly in El Monte and Rosemead California. Revenue estimated at 3.29 million with 45 employees across its locations: Element Vape Royal Cigarettes Jungle Vape n Smoke My OG Tabacco, Inc. Best Smoke Shop They are working hand in hand with Route Shipping and GLS (General Logistics Systems). None of these businesses knows where my package is and none are accepting responsibility or accountability. Paid for the shipping protection that they say is optional but was forced to accept to even order. Option for credit card purchases include filing a Credit Card Dispute letter with card company.