“Don't order from this company unless you are ok with waiting a month or longer to receive your order. They send it through a 3rd party that takes weeks to even show up in tracking. This is the only online vape company I have ever had this problem with and will never order from them again.”
“Terrible!! I had a huge order and had problems with over half of my disposables! Customer service is terrible as well! Never had problems in the past but definitely was not worth the 3 week wait!”
“I ordered a aegis t200 rainbow for my wife’s birthday and paid for extra shipping and yet there system says it’s been delivered and I can prove it hasn’t been delivered at all because there is always someone at my house and the day they claimed it was being delivered we watched the mail truck put mail in the mailbox but there was no packages period and I’ve followed instructions and still haven’t gotten a refund or the product I ordered this is ridiculous if ur not gonna deliver the product you sold me give me my money back sometimes you really don’t know who ur really selling your products to but let’s find out you refused the right customer or in your case the wrong customer and your warehouse burns to the ground literally right I think I’d go through and fix all ur screw ups before you live in regret sir”
“Seems like a good site since they have great prices and flavors but their shipping policy is trash. They screwed up my address and take no fault and now have to order from somewhere else.”
“I had an extremely frustrating experience with Sway (formerly Returnmates) which is the logistics company Element uses. Their customer service and delivery process are shockingly poor. I had a package that required an adult signature upon delivery, but the drivers never even attempted to deliver it. Twice now, they’ve claimed they couldn’t deliver because of a "gate code" issue. The problem? I don’t live behind a gate—I live in a house on a public street.
When I contacted their customer service team (via the text message they initially sent me), they were incredibly unhelpful. Despite replying directly to their text, they claimed they “couldn’t find my delivery.” After arguing back and forth for a while, they finally located the delivery but rescheduled it—for midnight! Keep in mind, the package requires a signature, so delivering at that time is completely impractical.
This entire ordeal has been so aggravating that it has completely soured my view of Element Vape.
To resolve this issue, I am requesting the return of my shipping fees and reimbursement for the costs of repurchasing the product from another vendor. An apology from sway for this terrible experience would also be appreciated. This level of service is unacceptable, and I strongly discourage any business or consumer from using Element Vape.”
“Paid extra for shipping but had to wait double the time. Emailed them. They said sorry we can’t refund shipping fees. It should come soon… at least give me the extra money I paid for “fast” shipping back”
“My order is now past 31 days in transit where the last update states that my package is in a city an HOUR away from me and has been stuck there for the last 13 days with no updates. All I got was an automated message from support telling me I have to wait even longer and refused to refund even if my order is well beyond their supposed delivery window. I've ordered from them multiple times with success thinking I would never get scammed, but here we are. I live in Texas.”
“I placed a order on January 6th, 2025 and todays date is January 20th, as of today there is still no tracking updates, I got 2 new starter pack rigs, 4 bottles of E-Juice and 2 extra multipacks of coils. Today I started looking online into this and the way this company ships, if you don’t live on the western side of the USA then they WILL take 4 WEEKS to get to you, I’m not saying this is a bad site to use, if I wasn’t getting new rigs then I probably wouldn’t even care, Im writing this review for people on the East Coast, USA”
“I've ordered from element vape 8 times and have never had a problem; timely shipping, good prices, etc. However, this time(order#11082592587), i noticed they shipped my order to a previous address when i changed new billing/shipping address before i placed my order. Their system is glitchy bc it keeps defaulting to previous address. just now i attempted to change billing address, but even after saving, it defaulted to my delivery address. What i want to know is how was Element Vape able to receive my payment? My billing/shipping address was incorrect! According to them in an automated message to me yesterday when after i sent a message, "my addresses weren't changed when i placed my order". This infuriates me! First off, i do not appreciate an automated message; and second; I DID CHANGE MY ADDRESSES BEFORE PLACING MY ORDER! I'm in need of the new mod i ordered ASAP, and i have to wait for my order to be returned to them?! Furthermore, I can't get in touch with them to fix this address issue i'm having. I won't order from them again unless this issue is addressed!”
“They use a company called GLS to delivery the goods. GLS is a pathetic company that does not deliver on time or provide accurate delivery times. They claim to to deliver but then make the excuse that the customer was not home. I have proof from my ring door bell, that GLS did not come on the days and times they posted. Scam delivery service.”
“Ordered vape juice Dec16th and it’s now Jan 6th and no product?! Three weeks is tooo long coming from California to Texas I can’t imagine if you live on the east coast?! Maybe 2 months waiting?! I wrote and said too refund as my package hasn’t moved in a week no response I’d say don’t order from here!!!!”
“Drop dead you've lost my business permently. First you say you can deliver to me tried to place order and then says you can't. You should be shut the he'll down f..k off”
“It’s been almost two weeks and I haven’t gotten so much as an update or delivery date. I’ve emailed them 3 times and haven’t gotten one response. Never again”
“DISGUSTING, they get your personal info!!! Even your SSN????
I didn’t know about them at beginning, I ended up ordering 2 times and both times canceled from them for no reason what’s so ever and they keep your info?? Very shady and disgusting”
“I would give negative stars if I could. I will never order anything from this company again. I have been waiting for too long for my order. The shipping is complete garbage. Do not waste your time or money with this horrible company with their shipping that is lower than whale dung.”
“While I love element vape their shipper is trash. I even paid extra for expedited shipping. They received the package on 12-15 its now the 20th and they have no idea what they did with my package or when it will be delivered. I ordered on Dec 8th and understood the shipping window ordering on a wkend. However, I want to know where my package is as it wasn't a cheap order!!”
“The shipping regularly takes over a month and you still pay for it. It’s not a free shipping deal, you pay for shipping and they use some garbage company and it always takes well over a month to be delivered”
“Garbage shipping with “Ship X” (whatever that is). Element says they CANT use USPS, but I just ordered from another company and they are shipping USPS. Meanwhile, I’m NINE DAYS past my order date with Element and still don’t even have a delivery date. Garbage”
