“Actually, I wouldn't have even given them a 1. My order was lost in "processing" and because I didn't pay for the extra insurance, so I'm not going to get my order or my money back.
Please don't make the same mistake buying from this company!”
“Same as everyone else...unknown shipping status that requires an adult signature. Ive have been buying from them for years but I just can't anymore with this shipping company....”
“My experience with Element vape was not a good one! I ordered back on April 25th $80 worth of products. I even had to pay to have it insured and I still have not received it and it is now the end of the day on May 6th. It was supposed to be delivered yesterday according to the element vape website.
I have emailed them back and forth + all I get is a runaround. Once I receive my order I will never order from them again. They are not trustworthy. They do lie to you. I was lied to in two of my emails from them. Don't trust them! Don't order from them!”
“I got The Arc Fox Vape mod kit when I got it I noticed that it looked like it had been returned to them previously to me buying it so I gave the benefit of the doubt and come to find out. It keeps saying short circuit so I messaged them about getting a new one, and I have to return it And then it needs to be approved by them before they’ll refund my money or give me a new vape so I have to go without one in order to get a new one terrible company”
“I just bought the SmokX-priv starter kit. Very unhappy with it. Bought extra coils to have on hand and gone through the extra that came with the kit and on 2nd of the replacements I bought 3 in a day. Don’t want to express how disappointed I am with this. I spent 95.00 for the kit extra coils and juice and it was a waste of my money. I have always been happy with my purchases. The mod I like but the tank and coils can hit the trash. I’ll go back to the tank I was using .”
“- Disappointing Experience
*Rating:* 1/5 stars
I'm extremely disappointed with my recent experience with Element Vape. I ordered [product(s)] from their website, but what I received was a package containing damaged items. Despite my clear communication about the issue, the customer service team responded saying the items were non-returnable.
As a customer, it's frustrating to receive damaged products and not have a satisfactory resolution. I expect better quality control and customer service from a reputable brand like Element Vape.”
“Wouldn’t replace or give credit for batteries that lasted less than a week after buying. Told me I had to directly contact the manufacturer. They took my $25 no problem. Will not buy from again.”
“Don’t stand behind defective vapes. Make you send video proof and then says it’s beyond 48 hrs. Well when you order 6 vapes you don’t open and test all immediately.
Better reputable companies.”
“Ordered a mighty plus in March and after a few days the screen began to go out. Reached out to Element vape for troubleshooting but never heard back from them. Finally, before the 30 day warranty replacement/exchange expired I requested a return authorization but they denied my request. The policy states that 30 day window for exchanges applies to the mighty plus, but this company fails to stand behind their own policies. Never use the. You will get burnt..”
“it's been 3 weeks since I ordered. still nothing how has said out for deliver since 4/11/25. how long does it take from the post office to me. 1 day maybe 2. it's already been sorted. what kind of shipping this place uses it's slower than I have ever seen. don't waste your time here”
“I have ordered from element vape over the years. Their prices are reasonable but their delivery service fails to deliver more times than not and you have to pay for shipping even if delivery fails and the package is returned to sender. I’ve ordered from element vape for the last time. They are not remotely apologetic and neither is their garbage shipping company. Buyer beware.”
“I would give zero if an option. I ordered my vape over 30 days ago. Still have not received them. No tracking update for over 12 days when they were supposed to be 20 mins from my house. No one actually responds to my questions it's pre generated from computer. Worse website ever. Can't trust. Please don't waste your money. You will not get products or help.”
“Horrible customer service, I purchased a battery over a month ago, it only worked for about 5 days before it stopped charging. I contacted Customer Service and they had me send them videos and fill out forms for simple return. Not only did it take them weeks to process my return they had me waste my time and head to USPS pay gas, spend time off of work to go drop it off. It has been a bit over a month and I still have no functioning battery, I paid a total of 28.02 for my vape and they only refunded me 18 dollars, stating they would not cover the shipping and telling me I had to pay it again. Today I asked for my money back to my account or to adjust my credit to the amount I spent, I find it ridiculous that I bought a faulty battery and have to pay all the costs including shipping when it is their fault, not mine. NOT RECOMMENDED TAKE YOUR BUSINESS AND MONEY ELSEWHERE.”
“My package was returned to the company because it was damaged. They did not refund my money. Complete silence from the company - only autogenerated responses.”
“Make sure to order whatever you need a month before you need it because that’s how long they’ll take to get it to you. Worst shipping I’ve ever experienced and customer service is like 🤷♂️”
