“Wouldn’t replace or give credit for batteries that lasted less than a week after buying. Told me I had to directly contact the manufacturer. They took my $25 no problem. Will not buy from again.”
“Don’t stand behind defective vapes. Make you send video proof and then says it’s beyond 48 hrs. Well when you order 6 vapes you don’t open and test all immediately.
Better reputable companies.”
“Ordered a mighty plus in March and after a few days the screen began to go out. Reached out to Element vape for troubleshooting but never heard back from them. Finally, before the 30 day warranty replacement/exchange expired I requested a return authorization but they denied my request. The policy states that 30 day window for exchanges applies to the mighty plus, but this company fails to stand behind their own policies. Never use the. You will get burnt..”
“it's been 3 weeks since I ordered. still nothing how has said out for deliver since 4/11/25. how long does it take from the post office to me. 1 day maybe 2. it's already been sorted. what kind of shipping this place uses it's slower than I have ever seen. don't waste your time here”
“I have ordered from element vape over the years. Their prices are reasonable but their delivery service fails to deliver more times than not and you have to pay for shipping even if delivery fails and the package is returned to sender. I’ve ordered from element vape for the last time. They are not remotely apologetic and neither is their garbage shipping company. Buyer beware.”
“I would give zero if an option. I ordered my vape over 30 days ago. Still have not received them. No tracking update for over 12 days when they were supposed to be 20 mins from my house. No one actually responds to my questions it's pre generated from computer. Worse website ever. Can't trust. Please don't waste your money. You will not get products or help.”
“Horrible customer service, I purchased a battery over a month ago, it only worked for about 5 days before it stopped charging. I contacted Customer Service and they had me send them videos and fill out forms for simple return. Not only did it take them weeks to process my return they had me waste my time and head to USPS pay gas, spend time off of work to go drop it off. It has been a bit over a month and I still have no functioning battery, I paid a total of 28.02 for my vape and they only refunded me 18 dollars, stating they would not cover the shipping and telling me I had to pay it again. Today I asked for my money back to my account or to adjust my credit to the amount I spent, I find it ridiculous that I bought a faulty battery and have to pay all the costs including shipping when it is their fault, not mine. NOT RECOMMENDED TAKE YOUR BUSINESS AND MONEY ELSEWHERE.”
“My package was returned to the company because it was damaged. They did not refund my money. Complete silence from the company - only autogenerated responses.”
“Make sure to order whatever you need a month before you need it because that’s how long they’ll take to get it to you. Worst shipping I’ve ever experienced and customer service is like 🤷♂️”
“I ordered a vape pen for my ADULT son. I placed the order, let my son know that I ordered it for him, then the next day, my order got canceled for fraud! No one reached out to speak with me, I could have provided any information they needed, but rather than them doing that, they just canceled the order.. It’s not the end of the world or anything, but it’s very frustrating. I definitely won’t be buying anything else from this company and I will tell anyone who will listen not to shop here. -10/10 I would HIGHLY recommend shopping elsewhere.”
“Like many others, I placed an order and never received it. Multiple "delivery attempts" were made, but no delivery actually showed up. I was actively watching my street for the last one while it was marked as attempted. Now Element is refusing to refund until they receive the package back, but the courier (Better Trucks) will not tell me whether they even have the package. Customer service is atrocious. Save your money and time, order elsewhere.”
“Overall just a terrible experience. I bought a dispo, it took a while to get here. Ordered it on Monday last week and just got it Monday a week later. So I bought the Cotten candy verison from another website because this one on this one was sold out. So the one I bought the day after on Tuesday arrived on Saturday. So I get the vape today and open it up. The oil is freaking clear. I’ve bought multiple dispos from this brand and we’re always yellow oil. So I’d watch buying from this website. It sucks I wasted 30$ on something I won’t even use because it doesn’t look right. I tried it like an idiot and now my stomach is just turning. There’s better websites to buy stuff off of. This will be my last time buying off of here.”
“Might as well order from china as long as it takes to get the delivery. They take no responsibility for that they blame it on delivery but it’s who they chose to use”
