“Not transparent with customers on shipping. They have this whole area on their website dedicated to one big lie as to why your shipping information will never be accurate and up to date. I suspect they are drop shipping. Garbage merchant.”
“Ordered and nothing received for over 2 weeks. It was not until i I reached out to customer service only to find out my package had been attempted to be delivered but needed a signature. I had to ask to receive my tracking information which again I received AFTER delivery had already been attempted. I ask for a refund and I still have to pay signature fees even though I didn’t receive my tracking information after the attempted delivery? If I would have had my tracking information, I would have made myself available to receive the delivery. Customer service is a joke.”
“paid .and only after i paid they said sorry we cant ship to you a refund will follow in 3 days . then 4 days later i have to now take my time to ask them where is my refund. they really suck”
“Using a trash shipping company called GLS I'm supposed to receive a 100+ dollar order and the shipping company is claiming it's being delivered for the past two days”
“This is the 2nd time shopping with them. Both with delivery problems. This time I pd extra for guaranteed delivery and got an email it was delivered and the I signed for it. I was at work and my dog, although very smart, can not write. No response no number to call. Avoid! Do not buy from them.”
“I received a defective vape that did not work at all. I contacted Element Vape immediately and they insisted that I send a video. Of what? Did they want a video of me holding a vape? I cannot video and the request no sense anyway. Next they said I could not return the item--fine, just send a replacement. Despite the fact that I have been a very good customer, they refused. This is abysmal customer service.”
“DO NOT TRUST THIS COMPANY! PLEASE READ THIS BEFORE ANY PURCHASE to see exactly what kind of ruthless company you're looking to.buy from.
I had 3 non-authorized charge's for numerous items. Once I received a email about the order, I sent multiple emails, to NOT SHIP any items for any order under my name. They sent e-mails saying sorry but they have already been shipped. However, I had the tracking number and the shipping carriers information. The order didn't even leave whatever location they are purchasing from, and additionally I spoke directly with the shipping carrier and explained the charges and told them to also NOT ship anything. It's going to be returned to sender. I am currently on home hospice on a feeding tube and in no place to deal with everything they could have easily stopped. I even explained this to them. This company has zero care for anyone and all about forcing sales by clearly any means necessary. So now I have to use energy I do not have and forward all the emails to my bank to dispute this charge, when they could have simply just stopped the order when I sent the first emails. They 100% lied right to me on various occasions. Crooks, and they should be shut down immediately! Who does this to someone that is in hospice and creates all this work for me, and TAKE'S my money that I need desperately for my continous medical bills!?!? What a disgrace.”
“I ordered from Element Vape September ,beginning of the month. Two days later it seems..I get a second email stating my shipment will not be shipped and in fact was canceled due to out of Stock product. OK ,no big deal. I get an email saying they are giving me a refund. Sweet!! I have sent several email inquiring about my fund sincethen??? It is now Oct 1st..Still no refund.
Obviously ~Will not be ordering again...Ps.can i have my refund please 🙄.”
“If I could give them minus 1 stars I would. In Element vapes defense they did ship the items. but what good is shipping something when you use a half-ass shipping company? BTS is the shipping co. and to be clear Element Vape and BTS shipping customer service are 100% useless to the point where I just say if they need the money that bad they can have it. I will NEVER EVER deal with either company again”
“Order Has Taken 3 Weeks In Shipping & Yet To Arrive, Tracking Is Absolutely Terrible, Package Was Claimed Shipped But No Tracking Was Updated Or Offered For A Week, Was Marked Delivered & Delivery Attempted When No One Ever Came To My Door Step, Will Not Be Ordering Again, They Will Not Dispute Refunds On Lost Or Stolen Packages Immediately Even When It's Their Own Shipping's Doing, Charged For "Adult Signature" When Delivery Driver Ended Up Forging Signature & Never Even Showing Up”
“They continually charge for " adult signature ". Today we didn't recieve our order and found the delivery driver forged a signature. I'll be filing a claim against both companies.”
“Shipping and customer service is absolutely horrible. They don’t actually help with anything, they just say “thanks for your patience and understanding” and hope you move on. I still haven’t gotten my package. Order from anywhere else if you can.”
“Shipped everything but one sale/discounted item that was essentially worth 10 dollars out of a 300 dollar order. When I emailed customer service and explained situation, they requested that I gather items with invoice and take a picture of them, send it to them, and fill out some kind of affidavit. I explained this was their fault, not mine, and I wouldn’t do their work for them. How does that prove anything anyway? Anyone could simply omit the item from the photo and say they didn’t receive it, so the policy is flawed there as well. I also told them I’m not the one who needs to supply burden of proof; they messed up my order, but I have to jump through hoops to make my own order right? Lunacy. Anyway, they basically told me I was obligated to proceed that way if I wanted a refund or re-shipment. Bad way to do business; repeat customer who spends over 300 bucks and won’t ever return due to their self-serving, inconvenient, and frankly, customer-robbing policies. It makes no sense. I told them I was over it and they could keep my 10 bucks and their tank, enjoy. Element Vape makes a mistake, makes customer pay for it/calls you dishonest, when I’m the one short an item and ten bucks. They are firm on that policy too. I told them if they didn’t rectify the situation I would cease being a customer. Rather then provide a good customer service experience and fix “their” mistake, they are happier with shorting me and not keeping a repeat customer. Unbelievable.”
“Element sent me the wrong product and will not send correct product or do a refund.
The worst customer service ever. He gentleman I have been dealing with is very very rude. I will never deal with them again and recommend you don’t either. Rude and stealing my money when the mistake was theirs not mine. I also paid extra for express shipping and didn’t get that either
I would give minus 10 if I could.”
“If you stopped using a scam shipping service (Returnmates) then maybe you wouldn’t keep losing customers. EV hasn’t been bad but the if we can’t actually get what we ordered because you use the worst shipping service then what is the point? As soon as I receive this order (IF I ever receive it that is) it will be my last.”
“First time my order has been delayed. Usually takes about 1-2 days after I purchased but now it's been well over 4 days with no update . Frustrating when you can't contact nobody to get a response about your package”
“I ordered 3 items, the biggest, most expensive glass product arrived broken. Element Vape only used one piece of bubble wrap and had 6 inches of open space for the items to travel inside the package. The glass stood no chance. A second item was packaged incorrectly. Not once did Element Vape offer apologies or show an interest in owning up to a mistake. Element Vape referred me to the third-party shipping insurance that I purchased, forgetting that while one item was indeed broken, a second was incorrectly packed into my box. Element Vape refuses to send a return label so I can exchange it for the correct item I purchased. There is no way I'm paying Element Vape twice for a product only to receive it once.”
