“I have ordered twice now from them. The first order took 5 days. Now the second order has been just about 20 days. I am also unsatisfied with customer support as well. They just keep saying be patient. Yet the delivery method I paid for was 5 - 15 days. Very disappointed in their service and won't be using them again and going to let others know how the service is as well.”
“I had been a customer of Element Vape for awhile. However, my last 3 orders contained a defective device. They refused to honor their return and exchange policy and their 30 day warranty as well. I will never shop here again and I do Not recommend.”
“Placed order on the 10th paid to have order within 3-8 days and I've emailed them multiple times only to be told to wait longer. It's been over 2 weeks with not even a updated tracking. I will be taking my business elsewhere which is sad I've been a loyal customer for nearly 7 years”
“Just got a new vape from them with a defective pod because it will not seal where you put liquid in. Makes a huge mess. I contacted them and they sent a generic list of suggestions that did not work or apply. They said pod was not covered under warranty and completely failed in adressing the issue. It's worthless like it is...$89 for a headache. I will have to go somewhere and find a new pod for it. They will not get another dime from me. I think they sold me one that had been returned because there was no spare pod in it.”
“If you from Canada DO NOT ORDER FROM HERE! I have order many products this is the only site lets you order products that illegal to cross the border. I had no idea as these items are legal in Canada. If you package is looked at it will be taken the fact that they seem to know this and still sell it shows they do not care.
Insurance is useless for Canadian's don't waste your money.
Never received package $400 gone”
“The worst experience I ever had. Every time I place an order I have to go through an ordeal of proving my age by sending ID, Social Security number, wait for reply and much more. In Amazon age it’s ludicrous! Delivery is a separate issue. USPS is the worst! I’m home after 4pm, and I filed redelivery, and got a final notice which is a separate issue. Their website is not customer friendly, to reorder, I can’t just push “reorder” button, search on my iPhone doesn’t work. I am a very patient person, and this is a horrible experience second time I a row! 1 out of 10 user or customer friendly - is negative 100%. I wrote to them about my experience, no response whatsoever… I take my business elsewhere. They literally suck!”
“Ordered almost 3 weeks ago! Emailed customer service, no response! But all kinds of emails thanking me and advertising products, after order was placed and money spent! First time ordering and will be last! Customer service is non existent! Tracking information is as well! Website states shipment within a week! BS!”
“Sorry I didn't read the reviews on Element Vape. Everything everyone said bad was my exact experience. Terrible shady delivery service and horrible customer service make for a frustrating experience that should have been simple and to the point. I'll be filing a claim for refund but something tells me I'll run into more of the same b.s. from them. Do not, I repeat, do not spend your money or time with Element Vape!”
“Their shipping and customer service is absolutely awful. You might as well never sleep because most likely your package will get delivered at 4 in the morning. And just forget trying to fix it because they will just say "sorry check the missed shipping form on the door" when they use shipping companies that don't know their own name let alone how to do their job. I will never be ordering from this company again.”
“Used them for a few year but now there tracking and shipping is horrible I'm still waiting this will be my last time with them there's others I think will be better”
“I ordered two vapes from elemental vapes about three weeks ago I submitted a ticket last week because my vapes were still not here, and I was told by the company that it was nothing that they could do because The product was ship from their facility to their carriers, and it was no longer their problem, But my question is if you guys are based in Atlanta and I’m in Atlanta, what’s the hold up and where are my vapes?”
“They use shipping companies where they can't even track your package. They claim to have no contact with said companies and will blow you off if you inquire about it. If you order from them, you better not have a job, a life, or be an otherwise busy person because the package could show up at any time and they don't leave any sort of missed delivery form on the door.
I even asked if I could contact the delivery company MYSELF to try to schedule something and they literally told me "we know no more than you do", seriously? I don't even know who is delivering the freaking package...”
“Never had a bad experience with element vapes, and ashame that I have to make the review under this companies name. but the shipping is horrendous and it is the sole reason why I will no longer order anything vape related online. I suppose I feel less bad about the review since EV has useless automated customer support.”
“I ordered disposable vapes and they were completely defective ! They told me sorry it doesn’t matter because there is no recourse for disposables ! Even the quickie mart down the road will give you your money back if a disposable is defective ! They are straight crooks !”
“Shipping is awful as well as customer service. My order has been sitting at the shipping company they uses facility within 3 hours from my house for almost 2 weeks now, I’ve asked if we can somehow figure out what to do with the order since I ordered it because I was running out of juice and coils which essentially made it pointless using element since I had to go to the store to buy everything for a second time that I had ordered from them. All the response I’ve gotten it “please wait longer for the delivery”. I asked to cancel and refund and it was ignored.
Would not suggest element to anyone especially if you think you’re going to get your shipment within a month of ordering like their 5-7 business days promise.
At this point I am expecting a lost delivery or a random package in 2 months. Waste of time and money. Thanks element vape !”
“I've ordered with them several times over the years. However, this last experience when you're shipping is just absolutely horrible. From what I read here on the other reviews, this is beginning to be a reoccurring theme. If I were them, I would try and fix this as soon as possible before it destroys their business for sure!”
