“I'd give zero stars if possible!!! Horrible communication and unable to get a hold of this company. No idea where my order is due to their lack of customer service. I'll never ever go through this again. Way to many other companies to give my money to.”
“What a joke… first they say they don’t deliver to my zip “due to lack of couriers in your area.” What??? So the usps doesn’t deliver to me? Ok chief. Then they tacked on a $7 signature fee like I’m being done a favor to pay more to sign for something? No thanks. I’ll find a better company to give my money to.”
“Two out of three disposables defective and NOT covered under warranty. After shipping, taxes and wait time, I'm out 50 plus dollars with no recourse..”
“Says that they will use a shipper closer to Midwest or East but after five business days, they have not shipped from Cali....OH and they didn't have one of the items so I'm paying shipping but not getting it!!! No customer service response!!! They suck”
“Package was lost. I was required to sign it too, so not sure how the f it says delivered. USPS ain’t helping. Element vape says it’s on them. It has been so frustrating. This is 2/3 times this has happened ordering here. I will find somewhere more reliable.”
“It's been 3 business days and all they've done is locate the items and print the label, all done on the 11th of april of 2024. They also take multiple days to reply to any questions.”
“I place an order for Vape Juice on 4/1, today is 4/12 and I still have not gotten my juice, Their tracking system sucks! I will never order from this company again!”
“Vape Pens are NOT WORKING PROPERLY!
This is the email message I sent them, one day after receiving (3) vape pens I ordered...
After properly charging them, they only last for a short duration of about 30 puffs and quickly stop working... All (3) have the same issue. A 900mAh battery should last much longer. I am using NEW 510 thread chargers that turn green when fully charged and I remove them from the charger immediately. I am using genuine Aspire K-2 vaporizers with 1.6 Ohm BVC coils. I have the twist voltage control set between 3.8V and 4.3V
I would like to return these for a refund.
This was their response:
We are sorry to hear about this issue. At this time, we will do our best to offer you a viable solution to resolve this problem.
Please provide your order number and a video recording of the issue you are facing with the product at hand. Regarding the video you are to provide, please be sure to depict the present issue clearly.
Once you've uploaded the file(s), please respond directly to this email thread with the simple phrase "FILE UPLOADED"
Proceed to the link below to our File Upload Portal to upload the requested video:
CLICK HERE TO UPLOAD FILE
Please note that a video is required at this time to verify the defective issue so that we may pre-approve your return. We look forward to your response.
Thank you for your cooperation.
This was my reply to their response:
Did you even bother to read my detailed description of the problem in my message? I received this stuff only yesterday...
You sent me a canned response! Requiring me to send a video is ridiculous! I've been vaping for 20+ years, I'm 67 years old, I know when a product is defective.
Call me and I'll be glad to describe it again to you in person.
This is their last reply to me:
Unfortunately, we currently do not offer phone support at this time as we handle all customer inquiries via email.
Please note that in regards to our returns policies and guidelines, we require a video of the issue you are facing with your product to verify the described defective issue to pre-approve your return.”
“The company is awesome due to their prices. However it takes forever to receive the package. Can't even track it. Better buying local than waiting for what seems like forever just to save money. That's the only reason I'm giving them a 1 star. Sorry you lost me as a customer”
“Do not order from Element Vape. They will send, not exactly what you order, but interpret the order how they choose. I ordered 2 Vape liquids and they sent me 1 and then 3 'fruit flavored' that I cannot use. Don't take a chance!!”
“Horrible customer service, was having issues processing my payment and was just getting ignored by their scummy reps who were probably in some call center in Bangladesh. Realised they don’t care about their customers so went to Vapor DNA and had one of the best experiences purchasing online. They helped me through everything and even threw me a discount. Avoid Element Vapes at all costs. Truly awful business and employees.”
“Prices are OK but shipping is horrendously slow, even with "expedited". They send an email after you've placed an order to tell you that it may take 20 days to get to you and they list the effects of covid as the reason.... 1st and last order. Too many options out here to justify a company that that can't find a way to service customers quicker.”
“I have been a loyal customer of EV, spending several hundred dollars each order, every three months. The last two orders arrived with defective devices. A salt-nic device & this time, a battery. I gave them a second chance the first time as it is more convenient for me to use their pick up program than have my order delivered, but never again.
Before telling me it was against their policy to return batteries (a dead on arrival product) they made me send them a video explaining/depicting what the problem was. So when they told me there was no way they could solve this problem by simply sending me a working TEN dollar battery, after spending thousands with them. I asked them why they had me waste my time, when returning from work after 11 hours, making & sending a video? Their response- they wanted to see if it was an "easy fix" such as removing film. I suggested they not repeat this to another customer as I obviously would not have wasted all that time over an "easy fix" to which they responded they have seasoned & beginner vape users & didn't know which I was. Well, take a look at my account history, it's not that hard to figure out!
Horrendous service. I will absolutely go a more inconvenient, even more expensive route if necessary to not have to ever deal with this company again.
All I can say is beware! If you're prepared to spend money on an item that may arrive defective & will not be able to exchange it or receive credit back- then by all means, order from Element Vape. But if you want working items or any kind of solution- order elsewhere!”
“I ordered nicotine salts juice from this company and got the wrong product. It has the right label, but it is Blue Strawberry by I Love Salts and it tastes like menthol, which I have never had an issue with before on any other site ordering juice. When I inquired about this, they said their return policy didn't include e-juice. So basically, they robbed me...selling me the wrong product. Be warned.”
