“There shipping is a laughable joke. You receive things from china quicker than they can ship across the county. You’re better off going to your local vape shop cause this company is a joke.”
“REVISED *** BEWARE OF PRODUCTS AT THIS PLACE - Day 2 review trying to get a refund or store credit for their product that came completely DEAD - and they know this product may come dead because I've told them before and other reviews said the same thing -The New policy is now , who cares if you do business here all the time, good luck getting a refund on a 21.00 product - or store credit without a series of emails and picture and videos - now they will send a label (oh thanks how nice ) but if they decide it's not their fault the device is broken they will send back to me 😃
I'm guessing it won't be their fault -
Customer Service is long gone here -”
“Received broken products from Element Vape, I emailed them and asked for a refund or a replacement and they simply stated that the products are not covered. I bought around $200 worth of e liquid from them. They offered $13 for the product the arrived leaking and broken.”
“2 times in a row that I ordered over $200 worth of merchandise and both orders were "LOST". Element has lost my trust completely. I would steer anyone I can away from this company. A lot of past orders had malfunctioning merchandise. Customer service is horrible. I'm tired of them losing my orders and money. BUYER BEWARE!!!! STAY AWAY!!”
“Faulty products received. No warranty and do not stand behind the product. Dismissive and unbothered that their products were faulty and arrived not working. Lost money, would not recommend.”
“When ordering vape products from Element Vape be aware of POSSIBLE MISREPRESENTATION OF PRODUCT or DESCRIPTION of PRODUCT. When I ordered replacement coils, Eleaf HW Coils 0.15 HW-M (MULTI - HOLE COILS), you will be given a SINGLE MESH (1 HOLE) COIL. It is different from MULTI - MESH COIL (Dual/Triple/Quad). A LITTLE DECEPTION possibly for increased sales or possibly a simple mistake BUT YOU CANNOT RETURN ITEMS without PRIOR AUTHORIZATION and YOU PAYING FOR RETURN SHIPPING.”
“I ordered several items and chose their free economy shipping as I had a few weeks before I would need it for my vacation. It was the slowest shipping I’ve ever experienced in my lifetime and did not show up before my trip nor did it show any movement in the tracking. While on vacation an delivery attempt was made and when I got home I found out they returned it to sender. They refused to send it back out and refused to issue a full refund. Wasted my time and took my money and I got nothing from them. Lost my and my friends business.”
“Ist time buyer .. hellvape / china told me what coil 2 buy ... bought from these element guys china told me wrong one .
Wouldnt take them back cause i opened one . I bought a 5 pack ... they sell 3 packs ... i said sell 3 good ones ... nope .. i said well if i buy more can i get free shipping ??..ans. Yes if u buy 85$ worth ... no phone .. endless emails ... not even signed by a person !!!... just "eliment vape team " horrible co.
Dont buy from them fyi shipping way 2 much 2
Assholes !!!!
Philly phil”
“Have ordered from them many times. I would normally receive my order in a range of 3 days to 3 weeks. Never could figure out why the time varied so much. Then on my last order, the delivery guy actually showed up for the adult sig *NOTE* this only happens on 1 if 5 deliveries. Normally they just leave it in the mailbox. However, this time they stopped when the wife had ran over the the neighbors. Left a note that they would deliver the next day. Never showed up, and when we called the following day was told that the shipper had requested immediate return of the items, and they were being shipped back. Called Element vape and was told they could do nothing, and would refund my money once they received the return. This was a month ago. Contacted yesterday, was told they still had not received the return, but would make a one time exception and refund my ~$200. Last straw, I will never use them again. Switched over to Vapor Empire, first order received without a hitch.”
“Absolute trash. They won't accept any returns, even if the merchandise arrives damaged. If you reverse changes to your CC, they will sit on it for 30 days until you are absolutely outside of the window of returns (even if they allowed it), ensuring you loose money and are screwed. Stay away.”
“Customer service, support! You absolutely ignore my response. My delivery was fast but missed important parts for my vape? I enjoy with you long time but now very disappointing for a future”
“Does not replace or refund for defective disposable vapes. Unboxed brand new disposable today from $200 order I received yesterday. It was immediately defective. I contacted them, they stated disposables are not covered under their return or store credit policy. They offered me a “one-time exception” credit that will not cover the mandatory vape tax, sales tax, or shipping. I cannot replace it without giving them more money. This happened at Huff and Puffers and they immediately sent me a replacement for free, stating that they understood defective disposables are a common thing. Element knows many disposables are defective but they don’t care. Their customers can just eat it. Disappointment. Also took 7 days to get from LA to central CA.”
“Order took 13 days to deliver when there site stated 2 to 5 business days and they didn't even ship the item til 5 days after my order was placed. I reached out to there customer service who just passed the buck and said it was all the fault of USPS. when I drew a line in the sand saying please refund the 8 dollar shipping fee or lose me as a customer, well after years of being a customer and hundreds of dollars spent they gladly lost me as a customer over 8 measly dollars. Will never shop there again”
“Spent $150 on an order. 3 of the vapes were completely defective and didn’t work. One wouldn’t turn off from the very first drag, got really hot, and started spilling out burning hot liquid which burned my hand. It would not stop until the battery died. Another spilled all the juice out and became useless after one use. And another would only work for a couple minutes and then would die. I would charge again and same thing. Only get a couple minutes before it was dead again. I did not want a refund or replacement as I understood they aren’t covered under the warranty. However, they only offered a $17 credit when I paid $55 for the 3 defective items. They refused to do anything else. I would have been happy with at least half of what I paid as a credit. I will never order from them again. It seems that they sell defective products and don’t care about loyal customers.”
“Terrible, I received a defective items and Element Vape offered a small store credit. I requested a full refund to my original payment method or a replacment and was told the item " is not under warranty" and basically the small store credit was all they were going to offer. EV expects their customers to eat the cost of defective items as well as the very expensive shipping. I have spent thousands of dollars with them for 3+ years and this was their resolution.
Obviously, I will no longer be purchasing anything from them ever again. BUYER BEWARE!!”
“Ordered on the 23rd and tried to cancel on the 3rd but they won’t cancel my order. It’s pretty unprofessional on their behalf. I don’t recommend this company to anyone because you will just be wasting your money.”
