“Absolute trash. They won't accept any returns, even if the merchandise arrives damaged. If you reverse changes to your CC, they will sit on it for 30 days until you are absolutely outside of the window of returns (even if they allowed it), ensuring you loose money and are screwed. Stay away.”
“Customer service, support! You absolutely ignore my response. My delivery was fast but missed important parts for my vape? I enjoy with you long time but now very disappointing for a future”
“Does not replace or refund for defective disposable vapes. Unboxed brand new disposable today from $200 order I received yesterday. It was immediately defective. I contacted them, they stated disposables are not covered under their return or store credit policy. They offered me a “one-time exception” credit that will not cover the mandatory vape tax, sales tax, or shipping. I cannot replace it without giving them more money. This happened at Huff and Puffers and they immediately sent me a replacement for free, stating that they understood defective disposables are a common thing. Element knows many disposables are defective but they don’t care. Their customers can just eat it. Disappointment. Also took 7 days to get from LA to central CA.”
“Order took 13 days to deliver when there site stated 2 to 5 business days and they didn't even ship the item til 5 days after my order was placed. I reached out to there customer service who just passed the buck and said it was all the fault of USPS. when I drew a line in the sand saying please refund the 8 dollar shipping fee or lose me as a customer, well after years of being a customer and hundreds of dollars spent they gladly lost me as a customer over 8 measly dollars. Will never shop there again”
“Spent $150 on an order. 3 of the vapes were completely defective and didn’t work. One wouldn’t turn off from the very first drag, got really hot, and started spilling out burning hot liquid which burned my hand. It would not stop until the battery died. Another spilled all the juice out and became useless after one use. And another would only work for a couple minutes and then would die. I would charge again and same thing. Only get a couple minutes before it was dead again. I did not want a refund or replacement as I understood they aren’t covered under the warranty. However, they only offered a $17 credit when I paid $55 for the 3 defective items. They refused to do anything else. I would have been happy with at least half of what I paid as a credit. I will never order from them again. It seems that they sell defective products and don’t care about loyal customers.”
“Terrible, I received a defective items and Element Vape offered a small store credit. I requested a full refund to my original payment method or a replacment and was told the item " is not under warranty" and basically the small store credit was all they were going to offer. EV expects their customers to eat the cost of defective items as well as the very expensive shipping. I have spent thousands of dollars with them for 3+ years and this was their resolution.
Obviously, I will no longer be purchasing anything from them ever again. BUYER BEWARE!!”
“Ordered on the 23rd and tried to cancel on the 3rd but they won’t cancel my order. It’s pretty unprofessional on their behalf. I don’t recommend this company to anyone because you will just be wasting your money.”
“I ordered devices and pods on 8/25. When I inquired about my shipment at the end of September, they updated the shipping status within their “tracking” to out for delivery. THEN, they updated it to returned to sender. So here we are, 38 days later, and it’s still “returning to sender” in the status. The irony is that someone is always home to sign for something. They never uploaded a tracking number or delivery company name. So I have No products from them, and they owe me my refund!!! I have SINCE ordered the same product from a different company, and received it within 5 days; delivered via USPS which indeed does require a signature. This company sucks! DO NOT BUY FROM ELEMENT VAPE!!!!!! 👎👎👎”
“Got a device that doesn't work. Contacted return department the next morning. They sent abbreviated instructions and to contact them again if i still had any issues. I already have 5 of the same device, so I'm well aware of how they work. I specifically described the problem. They said I had to video the malfunctioning device and send them the video in order to start the return process.
In addition to this bizarre request, I have to pay shipping back to them and shipping and adult signature fee (that I've already paid for) on the replacement as well. Too much hassle and expense. They do not appear to stand behind the products they sell, and stick you consumer to pay the tab on defective merchandise.
I've done business with them for several years, but calling someone who has spend a couple grand basically a dumb liar and pay the whole tab for something that should work out of the box is too far. There are many vape supply options online, this one is GARBAGE”
“They sent me defective vapes and tried to give me a 10% store credit when shipping is already more than 10% of my order. 5 of my vapes I ordered, only 2 worked and rest leaked juices everywhere and battery stopped working.”
“DO NOT DO IT!! I have been waiting over a month. Nothing. Today claimed it was attempted to be delivered at 7:41 am. NO ONE WAS HERE AND I WAS OUTSIDE!?! Bad business and will never order from or suggest any one else order anything from this site. Shame on you, ripping people off.”
“It's been two weeks and it hasn't shipped I could have drove to California and picked up it up faster.
The only thing slower than the shipping is how long it takes a webpage to load. Pathetic”
“Stay away from this company! Shipping of my product is in it's 20th day with last update on 8 June and I am posting this on 20 June. The company is no help and keeps sending my policy links”
“Element Vape send me damaged items in the mail and refused to replace it saying the sale was not cover under their warranty and was non refundable. They offered me a $25 credit but I lost out on $80. Three of the vwasape pens were $17.99 and one $24.99. This Is a rip off. I do not recommend their product.”
“they used to be a great company.... ordered around 1k per year from them. then they decided to start saving a dollar (a literal dollar) on shipping costs. i used to get my orders in 4-7 days. now they take 3-4 weeks and there is no ability to track the package online - no ability to see an estimated delivery date (because you have to be home to sign for it)... and when asked and confronted about their regional shipper - their response is simply: wait.
they have lost my business. saved them $1 on shipping vs usps, but cost them $1k per year in sales.”
