“Well it is the first time shopping with them and almost a month now with no product. The tracking info is pathetic. With today’s tracking ability, there is no excuse. You can ship anything in less than a week even ground. There is absolutely no excuse for a month and no eta!”
“Ordered over Thanksgiving being sure to have a few weeks for delivery. Made sure I had enough vape till then. Almost 2 weeks ago it said my order was at main delivery hub, well its been there since. I emailed EV got nothing but auto type responses. It's now been almost 3 weeks and no product. I live on a tight budget, I will never buy from them again! I strongly urge others to avoid that company and read others experiences with them!”
“Paid for 5-14 days shipping. It has been 25 days since my order, no sign of product. Tracking services are not accurate, and unable to easily follow. Customer service continues to copy/paste same response, and bold subsequent responses. Customer service simply says that shipping cannot be controlled due to delays and will not offer a refund, despite paying for 5-14 day shipment. Not very polite or kind, will not give my business to again, and I recommend you find a kinder, personable local shop.”
“Place is a scam they got me for $125 trying to say oh it needs to be signed for I get juice from others without signature contacted them and they basically told me I’m screwed. Don’t use these scammers”
“They don't tell you until AFTER you place an order that if you live outside the western US, that your order could take 2+ weeks to arrive. It's been nearly 30 days since I placed my order and I still don't have it. I'm not sure why they feel the need to ship via cross-country truck and last-mile delivery services when the rest of the ecommerce universe uses UPS, FedEx, or USPS. All 3 of those shipping companies offer adult signature services, which complies with all federal, state, and local laws as it pertains to the distribution of nicotine. Heck, I could have driven across the country to pick up my order twice in the time this took. Furthermore, when you contact their customer support, you get generic, canned, uninterested, and completely indifferent responses. I've talked to walls who were willing to do more to resolve issues than their support staff expressed. I will never do business with Element Vape again and caution everyone to find another company to work with if you ever want to receive your product or get any level of support.”
“I recently purchased Vape e-juice which had expired in March 2022. The taste and smell were so off that it can’t be used.
I approached the company about return and got told it’s not their fault with elaborate excuses why it would change colour and of course along with that flavour, etc.
Just go to someone else and buy instead where you’ll get quality.”
“Don't order from here. You'll never receive the items you pay for. Their logistics company will give you the run around. They will say they aren't responsible it's completely a joke. Scamming people out of money.”
“They don't give a damn when your 100 plus dollar order is being jerked around by the shipper they use named GLS.
ordered my stuff in advance to not run out, package is a week late and GLS can't even tell me where or what's going on with my shipment
Element vape said wait 25 days, total joke for both companies
Go buy local, never using Element vape again”
“Company has a shipping scam going blames it on new age verification laws( if you order from them they pretend like they sent it, then it's lost then you get your 15.99 and they keep the 25 and never actually send the juice or its the shipping people idk who or which one or both but this is a scam set up). Recieved juice from West coast vape in 3 days! Element vapes shipping is 25 bucks. week after week no juice and supposed tracking gives zilch for time location arrival. They use unprofessional delivery drivers who call schedule times and never show up or answer calls. 5weeks later i recieve a call from this guy who says he has my juice and he is down the street, it's this black reggae guy in a really old white banged up van very sketch situation. When i tried the juice it tasted like hell and the bottles writing was way different then my other bottles of that same juice! They have something going on very shady, ordered vape from lots of people for many years and this place is just off. Kicker is they also want to charge 14 bucks if your not there 🤔 😳 🙄. Something is very very wrong here!”
“Unable to get my purchase to me in a timely manner. Non existent customer service. I am receiving emails with cut and paste responses that do not have anything to do with my current situation. Will not order from them again.”
“I ordered from this company 2 months ago. The product is supposedly been in Illinois since June 13th. There is no way to seemingly get away get in touch with this company and find out where my money went. This seems to be a racket.”
“Buyer Beware before purchasing from ElementVape.com; their Customer Service will not replace or refund defective merchandise purchased separately and reported the 1st day of receipt. For over $200 spent, the cost of their replacement would have been $29.99 retail for an Aspire tank that leaked all vape juice within 1 hour all over my desk. ElementVape.com, you've just lost a customer from sending me defective merchandise and keeping my money, then offering $10 credit on my next purchase. What a joke - F/U! Not worth 1 star rating - Buyer Beware.”
“By far the worst online ordering experience in my life.
First of all, their prices are good, very competitive, but they add on $8 in shipping costs and a $7 "adult signature service" unless you order enough to get free shipping, but you have to pay the $7 no matter how much you order. So much for free shipping.
So I placed my order on 6/8 and received an email the next day that it had shipped. I checked the tracking info a few days later and the status was still "label created." I contacted EV and was told that the carrier had the package. I contacted the carrier and was told that EV had not given them the package. Finally, on 6/17 the status changed to "Package has departed facility," so it took 9 days to get the package into the hands of the carrier. 3 days later the package had made it from California to Atlanta and had an expected delivery date of 6/24. 6/24 came and went, no package. I contacted the carrier and was told that they didn't know why it wasn't delivered but would let me know, never heard back. Today, 6/30, the package was delivered. So the package sat for 9 days in the hands of EV before the carrier even got it, 3 days from CA to GA, and then 10 days sitting in Atlanta, 28 miles from my home. I will never order anything again from Element Vape and hopefully you are reading this before you place your order. Take my advice, avoid this company like the plague.”
