Have ordered from them many times. I would normally receive my order in a range of 3 days to 3 weeks. Never could figure out why the time varied so much. Then on my last order, the delivery guy actually showed up for the adult sig *NOTE* this only happens on 1 if 5 deliveries. Normally they just leave it in the mailbox. However, this time they stopped when the wife had ran over the the neighbors. Left a note that they would deliver the next day. Never showed up, and when we called the following day was told that the shipper had requested immediate return of the items, and they were being shipped back. Called Element vape and was told they could do nothing, and would refund my money once they received the return. This was a month ago. Contacted yesterday, was told they still had not received the return, but would make a one time exception and refund my ~$200. Last straw, I will never use them again. Switched over to Vapor Empire, first order received without a hitch.