Placed an order January 2nd and it showed it arrived in my city January 6th. Ever since then, at the end of every day, it says rescheduled delivery, no delivery attempt, and pushes it the next day. My package has been in my city for 8 days now. When I attempted to file a claim for lost package through the company I paid to protect my package (they contract with Element Vape) they said it was approved but that I would only get refunded for the item itself. Proceeded to say it excluded shipping, fees (adult signature fee), and even the tax on the product! All in all would have been $20 of the $60 order. I disputed the charge with my bank. Do not do business with these folks. Horrible company, will not respond to emails, and even their insurance they provide is a total sham. Spend your money elsewhere.