By far the worst online ordering experience in my life. First of all, their prices are good, very competitive, but they add on $8 in shipping costs and a $7 "adult signature service" unless you order enough to get free shipping, but you have to pay the $7 no matter how much you order. So much for free shipping. So I placed my order on 6/8 and received an email the next day that it had shipped. I checked the tracking info a few days later and the status was still "label created." I contacted EV and was told that the carrier had the package. I contacted the carrier and was told that EV had not given them the package. Finally, on 6/17 the status changed to "Package has departed facility," so it took 9 days to get the package into the hands of the carrier. 3 days later the package had made it from California to Atlanta and had an expected delivery date of 6/24. 6/24 came and went, no package. I contacted the carrier and was told that they didn't know why it wasn't delivered but would let me know, never heard back. Today, 6/30, the package was delivered. So the package sat for 9 days in the hands of EV before the carrier even got it, 3 days from CA to GA, and then 10 days sitting in Atlanta, 28 miles from my home. I will never order anything again from Element Vape and hopefully you are reading this before you place your order. Take my advice, avoid this company like the plague.