I’ve been ordering from element vape for 4 years now. They’ve always done right by me. The reviews about the vape mail ban situation are true, and you can expect to wait up to a month to receive orders on the east coast. But, they offer route protection and I’ve always had stellar responses from their customer service team. The mail issues are coming from them using local carriers, which lose or misplace packages often. When my tracking gets stuck, I email customer service and they get it rectified right way. Most recently, I had a package get stuck for several weeks, emailed them and asked for a replacement via USPS instead. They didn’t charge me extra, and the replacement came via USPS within 3 days. Products are always solid.