Element Vape has been my go to for the last 6-7 months. Mods, tanks and some juice. Had a recent order where I just ordered one Vaperesso Gen S mod. It came with a loose 510 plate. Their policy on returns is AWFUL. Cannot trust this company to do the right thing when a faulty product is sent out to the customer. I requested a swap of devices since it was broken from the minute I opened it. Nope, they had me go through the ringer of PROVING it was broken.Once they were satisfied with the proof, they sent a paid label to ship it back. Awesome that's what you should do. Here's where they messed up and lost a customer for good. I ordered another one from them thinking they will refund the entire amount of the previous order. That's not what happened. They took the $8.00 shipping right off the top and basically gave me the finger. I got the new mod and it works great.... BUT it cost me $16.00 to get less than a 1lb item to me. Their customer service will just script you when you have a true issue and drop all correspondence once you bring up how BAD their return policy is on shipping. Toss away a customer over $8.00!!!! Vape Royalty, Vape Wild, Giant Vapes and MVS are all MUCH better options. Stay away! Especially for hardware. YOU EAT THE LOSS AND NOT THEM.