Element vape has always been one of my go-to sites for vape devices. They've always had great prices and have always shipped their products in a timely manner. Last week, they had accidentally sent me the wrong device (sent a Suorin Shine instead of a Suorin Edge). I emailed their customer service, and they got back to me within less than 24 hours having already shipped the correct device and told me that I can keep the other one. In my opinion, that is top-tier customer service. Although I was frustrated, mistakes happen, and good customer service means making up for those mistakes. I couldn't be more happy with the customer service I've received from them. It is the kind of service I wish all companies had.