First order with ElephantStock and unfortunately what I received does not compare well to what was represented on the screen.
Don't take this 3 star review to mean I don't like ElephantStock; it's mainly a review of the actual artwork I purchased. If the issue can't be fixed, I'll send it back and choose something else.
On the site, the photo "popped" with bright colors and high dynamics, but the actual artwork is flat, washed-out and blah...
I chose this particular artwork because of the colors and actually looked at it on my Mac computerscreen, iPhone and iPad. I realize that computer and LCD screens represent colors differently but I'm not talking about color per se. I'm talking about what's called "color dynamics", the ratio between brights and darks, between opposing colors of the spectrum, saturation of the colors etc.
This artwork is simply flat and washed out, with much lower dynamics than is represented on the site. It's like the ink was getting low in the printer.
I contacted ElephantStock customer support right away (through FB Messenger) and they had me take a close-up (frame-filling) picture of the artwork. They'll have someone get back to me regarding a solution.
Later I also realized that the picture is actually relatively low resolution. I ordered the largest size print (68" tall) and know that pixels tend to get blurry when blown up, but not THIS blurry. It looks like the actual picture was made with a consumer-grade digital camera (or even iPhone?) and not with professional gear. I'll ask them about that when they get back to me.
Impressed with the way they've handled the issue so far. Hope they can make it better, because the composition of the picture is superb (apart from a road with cars that's visible in the background and which I initially did not notice on the site)
Quality of the materials (the canvas and the frame) is very good and sturdy and shipping/packing was sufficient.
The canvas was stretched tightly and straight - no complaints there.
4 years ago
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