I ordered a print and it arrived within the expected timeframe. The picture was well packaged, however the print wasn't secured to the front of the frame all along the left side. So while rest of the print was snug up against the front of the frame the left side was back about 3/4 of an inch. The metal tabs that were supposed to be securing the print to the front of the frame could clearly be seen. I took photos of the issue and contacted customer support. I worked with J-J who was very responsive and after I uploaded the photos of the defect J-J messaged that the issue was being escalated to the warehouse. In a few days another print arrived, this one had clear damage to the outside of the shipping box and after opening the box the entire front was smashed. However, even if the print hadn't been damaged in shipping the SAME EXACT issue was present on this replacement along the bottom. I uploaded the required photos and sent a reply to J-J who again apologized and sent the info to the warehouse. 4 days later a new print arrived. No damage to the shipping package but when I opened it the entire bottom of the print was once AGAIN not secured. This company seems to have a SERIOUS quality control issue. I will not be purchasing anything from them in the future.