After placing my order, I received an email letting me know that the product would be shipped within 4 business days, and I would receive another email when the product shipped. Five business days passed and I received no follow up. I emailed support and got an automated reply that I would receive a follow up within 3 business days. I waited three more days and heard nothing so next I contacted them via the customer chat. That time, I was able to reach someone who let me know my order would be shipped the next business day. This all occurred during May of 2020 so I do make allowances for COVID. The reason for my three stars was that after the wait, I was somewhat disappointed with the product when it arrived. The color did not match the online photo.