I was attempting to order a 65 x 36 five piece canvas for a client. The cropped image and the final print shown hanging on the wall did not match. The left and right edges matched the crop but the top and bottom had been cropped significantly more than what the crop showed. Unsure about what was going on I contacted support through chat. They were nice and did attempt to help but could not explain the issue and tried saying it was my image not being the same size as the template. So I submitted a new image that was the same ratio and showed them the issue still existed. They stated "unfortunately that's how our site works and I cannot do anything about it." They stated again that I may need a photo that fits because my photo does not fit that layout, even though I provided a photo of exact dimension. I found this response concerning coming from a place that deals exclusively with prints. I had to delay my clients order until this is cleared up or find another source. There needs to be some explanation or clarification on why the top and bottom are being cropped but not the sides. Are the sides mirrored but the top and bottom are not but and are using the extra crop as the wrap ? Elephant stock responded to my review but rather than explaining why the issue was occurring or attempting to figure out how to get me the print I wanted, they brushed off the issue, showing their lack of knowledge of how their own system works.