Put in an order online for 2 pairs of shoes ahead of the Christmas deadline for click and collect. Emailed a few days later and told one of the items was not in stock. I responded asking to send an alternative colour and to ensure they would still be delivered in time for Christmas. Was told probably not. I cancelled the order and went into the shop to choose a pair instead. On gifting the box on Christmas morning I was horrified to find I had been given 2 odd shoes. So embarrassing for me! Brought it back to the shop and was given no satisfaction whatsoever, not even an apology. I was just told this happens sometimes. I asked for a larger size in the second pair I had purchased and the manager went to store room and came back with the "bigger size". I checked the shoe myself and saw it was the same size I was returning. When I said this to her she just said "Oh well the box says 11". Refunded both. Will never deal with them again. Disaster