I've been buying from JM Embroideries & Collectibles for several years. Every order I've placed has been shipped very quickly, and well packaged. If I've needed information on a product, their response time has always been speedy and professional. The webpage is very easy to navigate. The owners appreciate their customers, as they update regularly if there are any changes to shipping time frames or shop hours, even if the change is only for a day or two. The fact they have a physical shop is a bonus since you know you're dealing with a legitimate business that is easy to contact.