I recently booked a holiday with Emirates and wished I hadn't, they don't respond to E Mails, keep you hanging on the phone for literally hours to book ( had to re-charge my mobile phone contract just to book and they don't call back when they say they are going to. Then they offered my free tickets to the Marharba lounge at DXB which I get free anyway - pitiful as rectification. I would have though that holiday bookings would be a god send to a travel company at the moment and as a result they would treat their customers like Kings, just the opposite I am afraid. Emirates airline is O.K. but don't ever use the Holiday company. We were about to book with an independent but decided to keep in house with Emirates, they were slightly more expensive but have been 4in touch during the booking process more than Emirates have. I should have booked with them and will NEVER use emirates Holidays again.