I travelled with my wife and two young daughters (aged 5 and 10) on a holiday booked through Emirates Holidays — and the experience was appalling from start to finish. We simply asked to amend the booking by 24 hours, but Emirates staff were rigid, unhelpful, and at times outright rude. Despite repeated attempts to upgrade our flights from Economy to Premium Economy or Business Class — weeks before departure, over the phone, and at the airport — we were blocked at every turn. On the day of travel, gate staff made sarcastic comments like, “Nice try, better luck next time.” There was no duty-free service on board, and no explanation was provided. The most disappointing part was how Emirates treated us as Economy Class passengers — with zero respect or courtesy. We were made to feel like a burden, not paying customers. When travelling with two small children, that attitude is inexcusable. This was not the standard of service I expected from a premium airline. I won’t be booking through Emirates Holidays again.