Less than 5 months ago I purchased a BR800 Blower. The Blower has never worked properly right from the first time that I went to use it. It would run for approximately 15 minutes and then shut down. When contacting Stihl about the issue it took them 8 days to respond to my inquiry, and then told me that I would have to have it repaired when in fact what I wanted was a replacement (new). I was told that they would repair it. I took it to an authorized Stihl dealer and they told me it would take 7 - 10 days to repair it. Eventually they notified me that they had repaired it, and the first time I went to use it it ran for 15 minutes and then stopped working, after which it would no longer start. I once again e-mailed Stihl, that was 5 days ago, and they still have not responded. I took it upon myself to take it back the the authorized Stihl dealership that first tried to fix it, and they indicated that they would now have to replace the carburetor which again would take 7 - 10 days. Essentially I thought I had purchased a quality product, that is paying a premium price, but Stihl is no longer the product or company (service) that they used to be. This is the second terrible experience (the first being with having a brand new power washer serviced) that I have had with Stihl products in the past 18 months. I would encourage people to stay away from purchasing any Stihl products.