“I have been using reliable STIHL products for 20+ years and recently purchased a brand new MS 271 last week while taking my MS 291 in for "unexpected" repairs. If I had known that I would recieve such poor level of customer service from head office than I would have reconsidered taking my business to a different company that provides honesty and factual information, stands behind their products, and provides their customers with high levels of service. Broken saw with no support and was limited to a 16" bar on my new purchase as other lengths were not in stock.
I will be selling all of my STIHL products and sharing my experience.
Very disatisfied and if I could, I would rate- no stars”
Hi Anthony,
Thank you for taking the time to share your feedback.
I'm sorry to hear about your experience!
Please reply with the name and contact information of the authorized servicing STIHL dealer that you’ve been working with and we will contact them to get further details on the situation with your chain saw. Alternatively, you can contact the STIHL Canada Customer service department through this email here: info.canada@stihl.ca
“I bought a BGA 60 and am very impressed with it. It has plenty of power, the throttle trigger is handy and it is nice and light and QUIET.
Are you going to make a gutter cleaning attachment I can use? It would be very helpful.
Thanks”
“My experience with Stihl are that the tools are usually a very built quality, good materials and very good haptics on the plastics. Many items are repairable, which makes their products last.”
“The machine is good, it can reduce some strength for work, but sometimes when it cuts the hard or thick wood branch, it stops the work. In general, it's a good cutter and economy more time.”
“I was very impressed with how easy the process was to order online. The pressure washer has been exactly as advertised and I am very pleased. Being so lightweight makes it easy for myself and my wife to handle and the pressure is more than adequate for cleaning vehicles, decks, etc.”
“I bought this product because of great reputation, and it works great ,reason gave it 4 stars is because would appreciate adjustable handle for movements.”
