“My name is Trent Allridge and wanted to send you an email regarding the great service and knowledge I received in your Morinville store.
I did email endusers email at Stihl as well. I have a MS250 which I brought into 2 different locations and they couldnt fix it. I brought into my local store and wow !!!
The Technician took ot to the back and was with my ssw for 20 mins and fixed it on the spot. I am very impressed with his service and knowledge . He fully in detail went through all the features of the saw and showed me how to fix it next time.
I will tell all my friends and co workers to bring there equipment to Rob as he really knows his stuff.
Thank you for your time , I did ask for your email since no one responded to my last email to Stihl.
Thank you
Trent Allridge”
Hi Trent,
Thank you so much for reaching out and sharing your experience with us! We’re thrilled to hear that the Morinville store, especially Rob, was able to help you out with your MS250 and that he went above and beyond to ensure you understood the features and maintenance tips. It's great to know you felt supported and informed after your visit.
We’re always here to assist you and your network, and we truly appreciate you spreading the word about your positive experience. If there's ever anything more we can help with, don’t hesitate to reach out.
Take care,
STIHL Canada Team
“Very poor experience with gas trimmers - my first FS90 wasn't too bad as it did nearly 10 years of work (including six years used on 10-20 lawns, mostly tiny) before giving up. No huge complaint, but still mildly disappointing given its price point. I received a very lightly used one in exchange for some work and it ran great for less than two years - after that, it would run for about 10 minutes and then bog down/die after that. It's at a mechanic to see if anything can be done. Of course, I couldn't fully know how the previous owner used it, although they supposedly only used the pre-mixed Stihl fuel/oil in the can. During 'Stihl days' I decided to give the product one more chance and purchased an FS91. It has been awful. It usually runs fine until it doesn't.... it will randomly bog down and stall out when the trigger is pulled. It has been brought back three times to the dealer who, each time, assures me that 'it's all good, we did some fine tuning but there's nothing wrong with it', only to have the same thing happen. Note that I religiously mix anywhere from 45-50:1. Forget Stihl customer service as it seemingly does not exist. No number to call and my email wasn't answered. I have also owned two Stihl blowers with ho-hum results (carb issues), and a Stihl chainsaw with low hours that either starts ok or tries to rip my arm off when starting it. In my opinion, Stihl commands a premium price for an inferior product. Never again for me, and I am sharing my honest experiences with others.”
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've faced with multiple products, as this is not the experience we aim to deliver. While it's great to know your FS90 gave you nearly 10 years of service, it's disappointing that your newer FS91 and other tools have not met your expectations.
We understand how frustrating it must be to deal with recurring issues despite multiple service visits, and we regret the difficulty you've had in reaching customer service. We'll share your feedback internally to help improve our processes.
Please feel free to reach out again, and we'll do our best to assist you. Your satisfaction is important to us, and we're committed to addressing your concerns.
https://support.stihl.com/en-CA/contact-form/
“Shocking on their own lack of product knowledge when it comes to pressure washers. There was more confusion over their web page not showing Canadian measures and prices, and conflicting information within the same product description. Don't return general emails, and don't have a customer phone number to call. Confusing return process, retailer sends you to Stihl who then sends you back to retailer, I felt like a tennis ball, where's the accountability? Missing parts on product to then be told it's actually the manual that's outdated. Wow so disappointing, but generally products themselves are great.”
Thank you for your feedback. We apologize for the confusion and frustration you experienced with our website, customer service, and return process. We are always working to address the product information discrepancies and improve communication options. We're also reviewing the return process to ensure smoother coordination between STIHL and STIHL Dealers.
While we're glad you find the products themselves great, we regret the issues you've faced. If there's anything we can do to assist you further, please let us know.
“Very Happy with our purchase. It's very powerful for it's size. We bought it to vacuum our 2 vehicles it had just enough power to do both and did a great job. The batteries charge fairly quickly. This product lives up to the Stihl name”
“I recently ordered a cordless leaf blower online. Before I ordered I reviewed the return policy which stated I could return to a dealer. When I received the product, it was not very powerful so I went to my local dealer, Accurate Lawn and Garden, to return it. They told us they could not accept an online order. Then they called Stihl and told us we could not return it as we had tried it out. How else is someone supposed to see if it is suitable? We ended up returning it to another local dealer who also didn’t know how to process the return but called and got instructions. We did not however receive anything as proof that we had returned it to the dealer. Just their word that we could get our refund. We got our refund but only after I called Stihl over 2 weeks later to see where the refund was. Overall not impressed with the quality of product but definitely not impressed with the Stihl dealers and the apparent lack of training on how to process a return.”
Hi Terry,
Thank you for your feedback. We’re sorry to hear that your experience with our customer service didn’t meet your expectations. We strive to provide support that matches the quality of our products, and we regret that we fell short in your case. Your feedback is important, and we’ll use it to improve. If there’s anything we can do to assist you now, please let us know.
Take care,
STIHL Canada
“I have everything Stihl but not too happy with battery lawnmower. The bar to start blades is under handle and is very uncomfortable. I wish for something similar to Toro's variable speed control. I had it on my gas mower and it was a dream! Should probably get Toro but I have all the batteries for stihl!”
“Your tools used to be great now they break a year later,over and over again we're replacing tools.
Outsourcing your product production in China is clearly showing. Any of the tools we had from before 2006 are still running.
Just another garbage tool to throw in the trash”
“I liked the convenience of ordering online and wish I could order saw chain and bars etc. this way. I own multiple Stihl saws and am comnsidering going to the AP battery system with my property maintenance equipment. The dealers have always been very good - but I would like you to put your full catalogue back on the web (together with the saw/ chain / bar compatibility guide) and if looking these part numbers up anyway would klike the chance to order them on line. I live in a remote location but I do get good mail service and some courier delivery. Thanks!”
