“I purchased a MS250 last year, two months later I had to take it back for repairs. This year started off well however two months into using it (only on some weekends) I had to take it back, again...next week they will have had it for 5 weeks and it's still not repaired. This saw has been nothing but problems. Stihl has lost the quality they once had and along with it their reputation. Also, the dealer(s) have absolutely no pride in the products they sell. It's all about the bottom line. Very sad”
“I purchased on May 3rd and received the trimmer and battery set the following week which was as promised. I had also made this purchase based on the promotion you offered to receive a AK20 4ah battery, however I have not received any battery and cannot get a response via customer service about this.”
“The batery was defective. I went to Ferme et Maison at 2000 Bd Talbot, Chicoutimi, QC G7H 7Y2. Apparently they send the information to Stihl Canada for waranty approval 2 weeks ago. I decided to buy a Stihl product because of the good reputation of the product but I regret it. Very poor servcice.”
“I am impressed about Stihl Canada, but our Stihl store in Sudbury, Ontario which is call Forest and Lawn does not have any customer service, they are rude and would not give the sale price for the pressure washer. The representative said I was looking at a sale price in the US site and I told him it was on the Canadian site, he still refused to give to me on sale. I ordered it online on sale and received it 2 days later. I hope someone reads this and gets back to me.
Thanks Mike”
“My recent purchase of a Stihl RMA V510 mower was a good experience. The mower performs well and is lighter and easier to handle than my gas mower. However I have concerns about the quality of plastics used in the mower. The plastic clip to hold the cord along the handle was broken in the box, the black plastic battery cover has developed white discoloration spots on both sides. This is after only using the mower for the first time. See attached photos.”
“On a visit to cousins in Lincolnshire, England, used a Stihl battery powered chain saw (MSA 70C) and was very impressed by the cutting ability and ease-of-use. On our return in early April, my wife looked up the availability in Canada and ordered the same model that I had used; it arrived the day before my birthday!
I looked at the Stihl.ca site and saw special pricing on a string trimmer (FSA 57)that used the same battery format (AK) and an offer of another battery at not charge! I ordered both and will look for more tools in the future.”
“So happy wirh my new upgraded battery! It was on sale on Stihl’s website so no need for Amazonand offered free shipping. Great products! And excellent cmvalue!”
“Excellent products. I am so pleased with both the weed trimmer and the hedge cutter. Keep up the good work! The battery-powered products hav eased my fears of being electrocuted. Next year I will purchase a battery-powered lawnmower.”
“I have enjoyed many Stihl products over the past number of years purchasing at an independent dealer. This is the first time I have purchased on-line from Stihl”
“Shipping for this cordless string trimmer took a long time. The item was well packaged. The powerhead works well however the trimmer head or cartridge containing the "string" does not work as it should. The string doesn't feed when I tap the head into the ground. Indeed, I cannot get the string to feed manually when I stop the unit, remove battery and attempt to feed out more string it still doesn't work. So I'm left with disassembling the entire unit, lengthening the string and the reassembling it. I'm not impressed to say the least.”
