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STIHL Canada Reviews

4.0 Rating 346 Reviews
73 %
of reviewers recommend STIHL Canada

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Posted 3 months ago
When something goes wrong with a Stihl product their customer service falls well below their price point and their competition!
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Posted 7 months ago
Hi Terry, Thank you for your feedback. Weโ€™re sorry to hear that your experience with our customer service didnโ€™t meet your expectations. We strive to provide support that matches the quality of our products, and we regret that we fell short in your case. Your feedback is important, and weโ€™ll use it to improve. If thereโ€™s anything we can do to assist you now, please let us know. Take care, STIHL Canada
Posted 6 months ago
I purchased a number of products and accessories from STIHL in April 2024. The HSA 26 Shrub Shears stopped working in July. I have made two online requests for product support and received case numbers 200824-B41326162 and 270824-T21335583 but absolutely no feedback from STIHL to date. STHIL dealers have not been able to help either. ABSOLUTELY NO PRODUCT SUPPORT! VERY DISAPPOINTED!
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Posted 7 months ago
Je suis plutรดt dรฉรงu les l'รขme en plastiques ne sont pas durable et finissent par coรปtรฉ cher... J'aimerais dรฉdommagement je ne recommande pas
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Posted 7 months ago
I purchased a battery trimmer online and tried it twice, it wasnโ€™t effective for what I needed for. STIHL Canada said that the only way the trimmer could be returned was it it was never used. How was I to know if the trimmer would work or not without trying it. They should look at changing the policies on returning a product. I can see if the product is used and abused not taking it back but mine wasnโ€™t it was as clean as when I received it.
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Posted 7 months ago
I have recently purchased a new Stihl lawnmower model RMA 510V. Great mower and a pleasure to use. Would recommend it to anyone. The reason that I only give this review a 2 star is that at time of purchase Stihl had a promotion for a free second battery. Unfortunately, 6 weeks later I am still waiting for that second battery. Without that second battery I am unable to mow larger areas and have to wait every time for a few hours until my battery is recharged again. This is very inconvenient!
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Posted 7 months ago
While the Stihl products I have are of high quality, the ordering process and availbility are not of the same standards. Ordering intially was challenging. Website didn't work so I had to contact support. Took a few days for support to get back to me. Finally did and we got the trimmer orders. Delivery arrived in a resonable time which was good. When reading the instructions, the recommendation was to get some Hedge Trimmer Blade Cleaner, which seems to be out of stock everywhere in Canada.
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Posted 7 months ago
I like the products but I ordered online for a promotion I never recieved since Stihl Canada addressed it wrong (to my condo but without the unit number). No way to fix it has been made possible by the shipper and the item remains in limbo.
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Posted 11 months ago
Hi James, Thank you for your review. We are sorry to hear you haven't received your order. Can you please provide your order number, so we can look into what is happening with your order? Thanks, STIHL Canada
Posted 11 months ago
Le seul avantage est que la batterie est interchangeable, sinon รงa aspire pas plus quโ€™un petit modรจle dโ€™aspirateur de base de chez Wal Mart ou Canadian Tire. A acheter seulement si vous avez besoin de la batterie pour dโ€™autres outils Stihl. Jโ€™ai pleins dโ€™autres outils dont je suis vraiment trรจs satisfait, je mโ€™attendais ร  la mรชme performance pour cet aspirateur, malheureusement non.
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Posted 1 year ago
No power definitely do not like electric powered tools over gas
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Posted 1 year ago
I am very happy with the product, I have 3 chainsaws a leaf blower and a string trimmer. I am very disappointed that I have paid $180 for 2 new carburetors and have been waiting for over 1 month. The dealer tells me that Stihl has a new ordering system and there is no way of knowing when the carbs will arrive.
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Posted 1 year ago
I took My BR 700 Blower into my local STIHL dealer to get a carb rebuild two months ago, and they still can't seem to get parts I tried to find the part on this website with no luck the owner's manual does not have a parts list either. When the machine works, it works great, but right now it is just a paper weight. I wish I had bought the 600 model, there seems to be more parts available, I doubt if I would buy a STIHL product again.
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Posted 2 years ago
Hi Ed. Thank you for taking the time to provide us with your feedback. We hope in the future to be able to provide you with a better experience. Unfortunately, due to disruptions in shipping and manufacturing, the current availability of many parts and full units has been set back. The STIHL Canada team is working diligently to bring supply back to previous norms. My sincere apologies for the inconvenience this has caused you.
Posted 2 years ago
Difficult to find product...
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Posted 2 years ago
A nice product, light and easy to use. So when I cut, I'm only in the beginning of my job on small logs, the battery is yet discharged. i would appreciate cut more long time with a performante battery.
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Posted 2 years ago
STIHL Canada is rated 4.0 based on 346 reviews