“I own an electric (battery) mower, trimmer and blower. Also a corded pressure washer. Would recommend all as they’re easy to use, powerful and reliable.”
“I purchased a battery trimmer online and tried it twice, it wasn’t effective for what I needed for. STIHL Canada said that the only way the trimmer could be returned was it it was never used. How was I to know if the trimmer would work or not without trying it.
They should look at changing the policies on returning a product. I can see if the product is used and abused not taking it back but mine wasn’t it was as clean as when I received it.”
“I have recently purchased a new Stihl lawnmower model RMA 510V. Great mower and a pleasure to use. Would recommend it to anyone. The reason that I only give this review a 2 star is that at time of purchase Stihl had a promotion for a free second battery. Unfortunately, 6 weeks later I am still waiting for that second battery. Without that second battery I am unable to mow larger areas and have to wait every time for a few hours until my battery is recharged again. This is very inconvenient!”
“I enjoy the FSA 45 trimmer and the polycut pieces. I would have ordered more polycut pieces at the same time for convenience.
I have not used much yet as I had a lawn service previous; now I am able to take care of lawn myself (and enjoy the hassle free experience WITHOUT the string!)
Thank you,
KJ”
“Extremely Difficult to get a hold of. Not very user friendly website in terms of contacting. I still have not received a response via the "contact us" form and had to resort to using the contact information on the invoice. Which was not the right place to handle issues, so I was rerouted to the proper channel, which is who I should have gotten a hold of in the first place with the "contact us" form.
The equipment (hedge trimmer) works well so far, Purchased mid summer 2024. Blades were very sharp and it trimmed the hedge beautifully. The shape was operator error, but the machine worked as advertised.”
“The battery I ordered in the largest they make. It has worked flawlessly all summer.
My only complaint was it took 9 days for my battery to be delivered. I live 3 hours from Moncton NB where it was shipped from.
I had to order online because my local dealer never came through from a battery I ordered last season when I purchased weedwacker.”
“I've recently bought four Stihl battery-operated products after more than 20 years of great service from my gas-powered lawn and garden equipment. I took advantage of the summer deal on three items (hand pruner saw, electric hand trimmer and battery-powered vacuum) which I bought directly from Stilh Canada and which arrived promptly by courier. Excellent website, which made the initial pirchase and special bonus item redemption bery quick and easy. I am impressed with the performance of every one of these products and find myself using them far more than I had expected.
My other purchase was a larger battery-powered string trimmer from a local dealer in Victoria on Government street. The staff were friendly and helpful and after a bit of a wait (I thought they may be having difficulty in finding the unit - which was the last one of its model left) the counter person returned with the unit fully assembled and ready to go. I wasn't expecting that but was cheerfully told "That's all part of the service". No fumbling and fiddling at home on assembly and no cardboard box to dispose of. When I was also looking for a shoulder strap they got one and fitted that to the unit as well (they took pains to find the balance point on the trimmer shaft!). Great service and support and Shihl's excellent product design, build quality and built-in easy and effective safety features.”
“While the Stihl products I have are of high quality, the ordering process and availbility are not of the same standards.
Ordering intially was challenging. Website didn't work so I had to contact support. Took a few days for support to get back to me. Finally did and we got the trimmer orders. Delivery arrived in a resonable time which was good. When reading the instructions, the recommendation was to get some Hedge Trimmer Blade Cleaner, which seems to be out of stock everywhere in Canada.”
“I recently upgraded to all new Stihl battery powered tools - mower, blower and trimmer. They are all exceptional products. Love the battery feature over gas”
