“I bought the MS250 to replace my Husqvarna, which I had for almost 30 years.
I found the MS250 easy to start in the beginning but, after a few uses it was becoming harder and harder to start until a month in it wouldn’t start.
I took it back to the dealer and they replaced the spark plug and said the original Bosch plug was garbage.
It started and ran for the first hour (with fuel fill ups of course) and after sitting for about an hour (lunch time) it wouldn’t start….again.
I repeatedly tried and tried but, it wasn’t starting
So, I emailed Stihl with my issues, they have not replied
The dealer isn’t helpful at all and mocked me when I went in
There is definitely something wrong with this unit and I will have to take it to another dealer for repairs and pay out of pocket to fix a one month old saw that is still under warranty
In my opinion Stihl doesn’t stand behind their products and isn’t worth the cost and aggravation
I miss my Husqvarna”
“Garbage! After about 150 hours of light use my “brush cutter” is junk. Stihl is priced for quality but built like junk. Save yourself some money and get a HD brand cutter.”
Hi Pete
We are sorry to hear about your experience.
Please take your product to your preferred authorized STIHL dealer for evaluation and repair. If it can be determined that the failure and/or damage to the product was the result of a manufacturing defect in materials or workmanship, the product was correctly registered and is still covered by the STIHL Canada limited warranty, it will be repaired at no cost.
“Worst customer service ever! Your electric products cost more to fix than new. My rma510v is $1000 brick amd cannot wrote review to warn others as they just block you!”
“When you complain that part cost more than unit they will just block you. I have ask questions on facebook only to be blocked right away! Electric Stihl products are unfixable junk! Every part on rma 510 mower exceeds the price of mower and Stihl knows this but his it. Useless $1000 brick is what you'll get!”
“I have had many issues with this particular head. It is in no way the same quality that the original head was for my FS40. The original head some times jammed but rarely. This replacement head jams every time I use it. At least 3-4 times on a single yard. Truly an inferior design compared to the original.
I took it in for server within the first month, they respooled it it worked for about 1 yard till it jammed and needed a manual feed. I mess the old head.”
“They are advertising the FS38 grass trimmer on their Canada website for $179.99. I clicked to find a dealer in Halburton. When I went there to but it the would not sell for less than $199.99. This is blatant false advertising.”
“I would never give this company my business again. It was my first time purchasing a product from this company and Mike and Shawn are two most disrespectful people I ever encountered. Unbelievable! Don’t give this place your business again. This company don’t care about their customers”
“We own more than 5 STIHL products that are used to maintain our country property and all are used regularly.
One of the main reasons we continue to support STIHL is because of the quality and reliability of the equipment.
GREAT PRODUCTS!”
“I am please to have purchaed this electric weed eater. The only issue I have is there wasn't a support belt included as I had to make one up myself. Over all very pleased with this tool.”
“Bought a battery powered line trimmer for Mother’s Day and there’s no fu…ing battery included! I own two Stihl chain saws, two gas powered trimmers. my mother owns a gas line trimmer too) I also a backpack blower,hand held blower and a 420 quick cut saw super disappointing as buying another Stihl was a no brainer. When I purchased there was zero indication that battery was separate WTF.”
Hi Thomas,
We are sorry to hear you had a negative experience.
Can you please provide your order number or which trimmer set you purchased so we can look into this.
Thanks,
STIHL Canada
“Ordered on line find it a little heavy after 20 to 30 minutes. Think the nozzle on the blower could have been wedged down a bit more so it had a little more wind power, otherwise it’s okay”
