“Your tools used to be great now they break a year later,over and over again we're replacing tools.
Outsourcing your product production in China is clearly showing. Any of the tools we had from before 2006 are still running.
Just another garbage tool to throw in the trash”
“I liked the convenience of ordering online and wish I could order saw chain and bars etc. this way. I own multiple Stihl saws and am comnsidering going to the AP battery system with my property maintenance equipment. The dealers have always been very good - but I would like you to put your full catalogue back on the web (together with the saw/ chain / bar compatibility guide) and if looking these part numbers up anyway would klike the chance to order them on line. I live in a remote location but I do get good mail service and some courier delivery. Thanks!”
“First time using the power sprayer, the two nozzels lost the brass part making the nozzels usless.
No indication of how to get warranty help in Canada. Sent email about the issue, never heard back.”
Hi Alan,
We are really sorry to hear about your experience with the power sprayer and the issues with the nozzles. I don't know why you didn't receive a response, I apologize for any frustration this has caused.
Regarding warranty support, I understand how important it is to get help quickly. Please take your product to your preferred authorized STIHL dealer for evaluation and repair. If it can be determined that the failure and/or damage to the product was the result of a manufacturing defect in materials or workmanship, the product was correctly registered and is still covered by the STIHL Canada limited warranty, it will be repaired at no cost.
Find a servicing STIHL Dealer at https://www.stihl.ca/en/dealers
Best,
STIHL Canada Team
“I purchased a number of products and accessories from STIHL in April 2024. The HSA 26 Shrub Shears stopped working in July. I have made two online requests for product support and received case numbers 200824-B41326162 and 270824-T21335583 but absolutely no feedback from STIHL to date. STHIL dealers have not been able to help either.
ABSOLUTELY NO PRODUCT SUPPORT! VERY DISAPPOINTED!”
“Commander le coupe haie et la baleilleuse a batterie Systeme SA. En cadeau j'ai recu la scie d'élagage. Mais quel achat utilitaire. Les outils sont toujours utiliser. Qualité supperieur”
