“Great products but your business practices are incoherent and antiquated. Your buy direct website recommends an add on which I can’t find so I email the customer support asking for the part #. Your support curtly replies that thes support is just for direct buy order tracking so go see a dealer. If I wanted to do that I wouldn’t be buying online. Very inconvenient and not customer centric at all.”
“Have be trying unsuccessfully to purchase this item for 2 years at local dealers. Last time I was told my order had arrived but was not there when I went to collect. Other dealers would tell me they would call back after checking if they had the items but did not. Ordered on line and arrived in 4 days. Love the item. Very poor customer service at local dealers.”
“I have a few other Stihl products that I've been very pleased with so when it was time to buy a battery powered chainsaw I didn't need to shop around. I am very satisfied with the performance and the overall purchase experience.”
“Il n'y avait pas de tige de nylon dans la boite. J'ai envoyé un message à la compagnie pour leur mentionner le problème et ils m'ont répondu que les tiges de nylon n'étaient pas comprises; seulement les lames de plastique. Mais sinon, satisfait du produit. J'ai hâte de l'essayer.”
“Very disappointing product (BGA 45 Battery Blower). It takes about 50 to 60 minutes to charge completely for about 10 minutes (and sometimes less) of power.”
“I am a big fan of Stijl product and own several gas powered product. This was my first electric product bought directly from Stijl on line. The purchase process and delivery was good. However, the string trimmer is very disappointing. It is all plastic. It looks a feels like a toy. The plastic cutters have been single use and the line system is very poor. I would not recommend.”
