“I recently ordered a cordless leaf blower online. Before I ordered I reviewed the return policy which stated I could return to a dealer. When I received the product, it was not very powerful so I went to my local dealer, Accurate Lawn and Garden, to return it. They told us they could not accept an online order. Then they called Stihl and told us we could not return it as we had tried it out. How else is someone supposed to see if it is suitable? We ended up returning it to another local dealer who also didn’t know how to process the return but called and got instructions. We did not however receive anything as proof that we had returned it to the dealer. Just their word that we could get our refund. We got our refund but only after I called Stihl over 2 weeks later to see where the refund was. Overall not impressed with the quality of product but definitely not impressed with the Stihl dealers and the apparent lack of training on how to process a return.”
Hi Terry,
Thank you for your feedback. We’re sorry to hear that your experience with our customer service didn’t meet your expectations. We strive to provide support that matches the quality of our products, and we regret that we fell short in your case. Your feedback is important, and we’ll use it to improve. If there’s anything we can do to assist you now, please let us know.
Take care,
STIHL Canada
“I have everything Stihl but not too happy with battery lawnmower. The bar to start blades is under handle and is very uncomfortable. I wish for something similar to Toro's variable speed control. I had it on my gas mower and it was a dream! Should probably get Toro but I have all the batteries for stihl!”
“Your tools used to be great now they break a year later,over and over again we're replacing tools.
Outsourcing your product production in China is clearly showing. Any of the tools we had from before 2006 are still running.
Just another garbage tool to throw in the trash”
“I liked the convenience of ordering online and wish I could order saw chain and bars etc. this way. I own multiple Stihl saws and am comnsidering going to the AP battery system with my property maintenance equipment. The dealers have always been very good - but I would like you to put your full catalogue back on the web (together with the saw/ chain / bar compatibility guide) and if looking these part numbers up anyway would klike the chance to order them on line. I live in a remote location but I do get good mail service and some courier delivery. Thanks!”
“First time using the power sprayer, the two nozzels lost the brass part making the nozzels usless.
No indication of how to get warranty help in Canada. Sent email about the issue, never heard back.”
Hi Alan,
We are really sorry to hear about your experience with the power sprayer and the issues with the nozzles. I don't know why you didn't receive a response, I apologize for any frustration this has caused.
Regarding warranty support, I understand how important it is to get help quickly. Please take your product to your preferred authorized STIHL dealer for evaluation and repair. If it can be determined that the failure and/or damage to the product was the result of a manufacturing defect in materials or workmanship, the product was correctly registered and is still covered by the STIHL Canada limited warranty, it will be repaired at no cost.
Find a servicing STIHL Dealer at https://www.stihl.ca/en/dealers
Best,
STIHL Canada Team
