We missed our completion date, and no one told us this was going to happen. The reason for this was a document that wasn't sent from other lawyers - not your fault. But we were assured a week before the remortgage everything was moving along just fine and no complaints. There didn't seem like any sense of urgency to complete on the requested date. Customer services even told me to go chasing the other lawyers (do their job for them). You also added lots of fees which weren't clearly explained. 90 pounds for a you didn't get back to us in time fee. "Fee for Complying with a Restriction" how are we meant to know there was a set date to respond to you by and that this meant we would incur this fee. I would actively encourage people not to use your service. These complaints are not directed at the case worker - I believe they have set up a system to churn out remortgages without care and charge fees. This is how you make money. Please be better at communicating with clients that delays are happening. I should not have had to put in so much work to get this over the line.