Enact had 3 months to process my remortgage. It was a simple case and run-of-the-mill. The sort of case they'd bank on for their day-to-day business. To start with everything was fine; then it got to the point where Enact would need to get my redemption statement from my current provider. They supposedly requested one but my provider could not find any such request. I requested several times for information and updates. Eventually with less than a week to go before the intended completion date, I check again and they finally make a request only for it to be incorrect (I don't know if this was the provider or Enact at fault). It took a couple more tries before they seemed to be able to move forward. All-in 6 days late. In short - if you expect Enact to be pro-active and chase for information - forget it. You'll be the one chasing. The staff seem de-motivated and that only reeks of bad management. They're more like a call-centre than a conveyancing firm. tl;dr - avoid if you can. If Halifax read this - how about switching to a different conveyancing company.