Emily was extremely helpful and highly informative about the cruise (Norway) we were enquiringly about. Once booked, communication was answered promptly and any queries answered fully. We have since gone on and booked flights via Encore Travel, and, although the connecting flights were proving to be a difficulty, Emily was able to find alternative flights, which actually suited us better than the original flights we had found. Although this took time, we were not made to feel as though we were taking up too much of her time, unlike we have experienced with other, high street travel agents. Encore Tracel are a welcoming change from the usual 'sales driven' found with main travel agents. As customers we were made to feel important and can't praise highly enough, the professionalism shown to us at all times.