Thais Freitas Pessanha
I have been a customer for over a year, everything has always been fine. I have always submitted my reading and for the first time, there was an actual reading submitted which was 5x more expensive than my actual usage. I have pictures of all of my readings to prove my usage. I tried to resolve this with their customer service for about a month, spent a lot of time and money between emails and phone calls and the response in the end was that this is correct and there's nothing they can do about it. They are claiming my meter was changed by EBS but I have confirmed with my landlord and it is still the same. Not only they have charged me 5x more than my usage (which I have prove of), their customer service has not been useful at all. I am closing my account and if you are considering changing providers, do not come to Energia, it's not worth it.
1 year ago
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Energia has a 2.0 average rating from 24 reviews
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