D Cameron
I initially contacted Stephill Generators and they provided me with Energy Generators details as a trusted reseller. The initial sale part was good, no problem with order and transferring funds. Organised to generator delivered to a separate address as I was not going to be in on day of delivery. Package was delivered to separate address and I went to collect it all good. When I returned home and opened package wheel kit was missing. I emailed them and called the next day. Was called back and said they would have to investigate with courier. Came back and said all goods were signed for. I said delivery note does not say 2 parcels? I felt I was being accused of stealing the wheel kit, I just needed it was a job that I now has to reschedule. Eventually they came back to me and the courier has admitted it had only delivered one of the parcels and would deliver the other that day which they did. Another round trip to separate address to collect it. Wheel kit is poorly made. Screw bracket to put on wheels has been welded in the wrong way around. When assembled and wheel as put on it is impossible to tighten or loosen the wheels because of poor manufacturing. I had no option but to go with it as really needed it for a job. To my mistake I did not tighten up wheels maybe as much as I should have as I was worried about spinning the thread to much. The wheels have now moved making the generator too awkward to move. It is now sat in the garage until I get some time to figure out what I’m going to do? To be fair I have not contacted Energy Generators about this issue as I feel what is the point? Their attitude when I had a problem with the delivery was quite dismissive and accusing! They probably would have told me to send it back but I couldn’t as I would have lost the job I bought it for in the 1st place. For these 2 reasons I give them 3 out of 5 stars... should have trusted my initial instincts and went for the slightly cheaper option for the same product on the internet and not went with the recommendation!
4 years ago
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Energy Generator Sales Ltd has a 4.60 average rating from 377 reviews

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