I found my whole purchase experience very easy and trouble free. Price was good too. My generator arrived in excellent condition and was well packaged. Unfortunately, I had some manufacturers technical issues to start with but the help I received from Energy Generator Sales - specifically Melanie Reeves, who became my point of contact - was outstanding. So good in fact I’m delighted to have bought from this company. It’s when things go wrong that a company is tested. Mel showed that caring human touch so lacking in many companies customer support arms. I can highly recommend Energy Generator Sales and will buy again from them. As for my generator, after the initial teething problems it’s running very sweetly. Very pleased. Thank you very much Mel, and thank you Energy Generator Sales!