I took the advice of EnergySage and hired a company that they claimed to have vetted and assured me that they were a stable company and that I should not be worried about them being around to service my system should anything fail. I was worried that they were based out of state but they were very adamant they I could trust Titan Solar. Of course, they declared bankruptcy and went out of business less than a year after installing my system and a month later the system failed and I was told I need a new inverter. Although the equipment is covered in the 25 year warranty, it looks like it is going to cost me about $700 to have someone come out and install it. And I am going to be on the hook for any more repairs that may be needed in the future! DO NOT USE SOLARSAGE! Do your own research and pick a local company with a long track record of providing service in your community. Oh, and went it came to helping deal with this situation, the EnergySage employee couldn't care less and even cancelled a phone conversation that I had set up with them because she said there was nothing they could do to help me!! I have also read that the companies that use EnergySage have to pay for every warm lead that they get, whether they get the job or not. I though they might get paid if the lead turned into a sale but making the company pay for every lead whether they get the job or not could have actually contributed to the failure of the company that I chose to use.
7 months ago
EnergySage has a
4.8
average rating
from
678
reviews